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Wnsglobalservices144

Associate - Operations

Wnsglobalservices144ยทabout 11 hours ago

โฐ Full-time๐Ÿ“ˆ Mid Level๐Ÿ“ San Jose, Costa Rica๐Ÿ“… Sep 29, 2026

Roles & Responsibilities:

  • Role involves handling inbound calls from customers/agents to resolve queries on their accounts.
  • Role requires providing excellent customer service on queries related to processing insurance policy related transactions โ€“ new business, renewals, amendment, enquiries, etc. received from Customers/Agents.
  • Should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business / Process.
  • Should be ok with working in 24* 7 environment, spilt offs and rotational shifts.
  • Should be willing to work from office or Hybrid as specified by business / process.

Skills required:

  • Solutions mind-set, helping nature, passion to drive excellent customer experience.
  • Ability to adapt self with the team in-case of adversity, business challenges/requirement.
  • Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision.
  • High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US).
  • Strong ability to multi-tasking.
  • Efficient in internet, computer usage, typing and web-based application skills.
  • High attention to detail and accuracy.
  • Essential: Numeracy, Products & Telephone etiquette
  • Experience of minimum 1 year of contact center experience is required.
  • Highschool diploma.
  • English B2 (SVAR and WriteX score of 55 - 58)

Market context

Measured from remote postings we have tracked ourselves โ€” not self-reported survey data.

What Mid Level Operations roles in Americas pay

25th
$58k
Median
$80k
75th
$112k

Based on 1,747 comparable postings with disclosed salaries, last 12 months.

How Wnsglobalservices144 is hiring

Last 90 days
123 roles
Total tracked
439
Hiring across
13 job families

Tracked since April 2023.

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