Your role

We're looking for a Renewal Specialist who brings process discipline, commercial instinct, and a genuine drive to protect and grow customer relationships at scale. You'll own the renewal motion for our Flash segment — a high-volume SMB book where consistency, speed, and smart prioritization make the difference. You'll be the person customers hear from when it matters most: before their renewal, during their pricing migration, and when they need a clear reason to stay.

Your impact:

• Own the end-to-end renewal motion for the Flash segment — running proactive 90/60/30-day cycles that keep GRR on target and surface expansion potential early;
• Accelerate pricing migration conversations across your book — moving legacy per-seat customers to the new platform pricing model and closing them;
• Maintain a clean, accurate HubSpot pipeline across a high-volume book so forecasting reflects reality, not optimism;
• Identify expansion signals and collaborate with Account Managers on accounts that have outgrown the Flash motion;
• Use AI tools (e.g. Claude) to personalize outreach at scale, prep for calls, and build account briefs fast — so your time goes toward conversations, not admin;
• Catch early churn signals, escalate with a plan, and follow the playbook while knowing when to adapt.