At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.
Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.
We are seeking a detail-oriented and customer-centric Enterprise Billing & Account Specialist to manage the financial relationship with our largest and most strategic clients. In this critical role, you will look beyond simple invoice generation to provide a "white-glove" experience, ensuring accuracy, transparency, and trust.
You will act as the bridge between Finance, Sales, and Client Success, serving as the primary point of contact for complex billing inquiries. Your goal is to ensure our high-value customers feel supported while maximizing revenue efficiency and minimizing payment friction.
WHAT YOU’LL DO:
1. Strategic Account Management
- Serve as the dedicated billing liaison for a portfolio of our largest customers.
- Conduct monthly or quarterly billing reviews with internal and/or external stakeholders to walk them through charges, usage data, and credits.
- Proactively audit invoices before they are sent to ensure 100% accuracy against complex contractual terms.
- Create and deliver custom billing reports, consolidated invoices, or specific data exports required by the client’s internal accounting teams.
2. Cross-Functional Collaboration
- Liaise with Sales & Client Success: Partner closely with Account Executives and Customer Success Managers to understand contract nuances, upcoming renewals, and upsells.
- Dispute Resolution: Lead the investigation and resolution of billing discrepancies. Collaborate with internal teams to identify the root cause of errors and implement fixes to prevent recurrence.
- Onboarding: Assist in the financial onboarding of new enterprise clients, ensuring their billing preferences, portals, and contacts are set up correctly from Day 1.
3. Operations & Revenue Assurance
- Manage the submission of invoices into client-specific vendor portals to ensure timely processing.
- Monitor Accounts Receivable (AR) aging for your portfolio; perform "soft collections" by following up on past-due balances with a customer-service mindset rather than a transactional approach.
- Analyze complex contracts to ensure correct application of tiered pricing, volume discounts, and promotional periods.
- Maintain accurate records of all billing interactions and contract modifications in the CRM/ERP system.
WHAT YOU’LL BRING:
- 3+ years of experience in Billing, Accounts Receivable, or Revenue Operations, preferably in a SaaS environment.
- Proven experience managing high-value or enterprise-level accounts.
- Experience interpreting complex contracts and converting terms into billing logic.
Technical Skills:
- Proficiency in Excel (Pivot Tables, VLOOKUPs) is essential for data reconciliation.
- Experience with billing/ERP systems (e.g., NetSuite,ZoneBilling, Salesforce, HighRadius).
- Familiarity with vendor procurement portals is a strong plus.
WHAT YOU SHOULD KNOW ABOUT US:
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
RELAX, WE'VE GOT YOU COVERED:
• Employees can expect a robust benefits package, including health and dental and 401k with company match
AND BEYOND...
• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community
GROW WITH US:
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
JOIN OUR WINNING TEAM!
• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
