About Zeta
Zeta is a globally recognized next-gen banking technology company. Our modern platforms enable financial institutions to launch extensible and compliant banking asset and liability products spanning cards, loans, and deposits. Our cloud-native and fully API-enabled stack supports processing, issuing, lending, core banking, fraud, loyalty, digital banking, and agentic AI solutions amongst many other capabilities.
Zeta has 1700+ employees with over 70% in technology roles across locations in the US, Middle East, and Asia - representing one of the largest and most capable teams ever assembled in banking tech. Globally, customers have issued 25M+ cards on Zeta's platform expected to grow to 60M+ in the coming years. Most recently valued at $2B, Zeta counts Softbank, Mastercard, and Optum amongst its investors.
About the Agentic AI Solutions Group
Zeta has pioneered cutting-edge Agentic AI solutions for voice-based customer support to help banks reduce human agents and customer support costs and increase customer NPS at scale.
Zeta’s Agentic AI platform delivers human-like empathy while providing high containment to real customer issues on a banking-grade platform for a highly regulated environment with low error tolerance.
About the Role
Zeta is looking for an entrepreneurial leader to build and grow the P&L for our Agentic AI Solutions in the US Financial Services market.
Key Responsibilities
- In this role, you will:
- Own the P&L of this business for US mid-market banks, credit unions, and regulated fintechs offering retail banking products (deposits, loans, cards)
- Own the entire prospect to client journey spanning: prospect identification, opening doors, pitching, pricing, closing deals, and managing existing client relationships and engagements
- Own the GTM partner and channel relationships needed to drive success
- Build and scale a highly capable business development, sales, and account management team
- Collaborate with centralized marketing center-of-excellence teams to deliver the right positioning, messaging, and campaigns that drive traction
- Oversee the forward deployment of solutions engineers and product engineers at client sites to accelerate implementation and ensure client satisfaction and outcomes
- Manage day-to-day business operations for the business
- Contribute to product strategy
Key Performance Metrics
- Success in the first 18 months will be measured by:
- Signing 3–5 lighthouse customers across mid-market banks, CUs, or fintechs
- Converting early POCs into at least 2–3 production deployments
- Delivering at least one measurable business outcome per customer
- Establishing a repeatable solution and deployment model
- Building the commercial, delivery, and governance foundation for future scale
Experience and Qualifications
- 18+ years' experience; with at least 7+ years as a partner or sales leader with a proven track record in building a multi-million $ book of business ground up
- Significant experience selling customer servicing technology to banks and regulated financial institutions at a technology company or IT services provider
- Strong rolodex, trusted relationships, and inroads with customer service leaders at US mid-market financial institutions
Skills
- Extremely hands-on with the ability to cope with a fast-paced work environment with changing priorities & timelines
- Strong ownership, entrepreneurial mindset, and agency to thrive in a 0-1 motion
- Clear thought process & ability to communicate strongly verbally and in writing
- Well-developed commercial acumen and problem-solving ability
- Strong relationship management skills – able to influence and manage the expectations of senior executives, partners, vendors, and other stakeholders
- Strong networking skills with the ability to build and maintain meaningful relationships both internally and externally
- High degree of integrity and ethical standards
- Detail orientation (cross every t and dot every i)
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
