About the Role
Abnormal is seeking a Legal Operations Manager to continue to build upon and lead the operational backbone of our global Legal function. In this role, you will develop and refine a high-performing Legal Ops team and partner across all Legal practice areas that support GTM, G&A, and R&D. You will own the data, systems, and processes that improve team performance, highlight opportunities for continuous “1% better” improvement, and enable Legal to operate with clarity, velocity, and scale.
What you will do
- Manage, mentor, and develop the Legal Operations team by setting clear goals, providing coaching, and supporting career growth.
- Own and execute the Legal Operations roadmap, including AI-enabled tooling strategy, workflow modernization, automation, resourcing, and quarterly/annual planning—designing and scaling AI-powered contract, intake, and knowledge workflows while supporting the Legal team in responsible AI tool selection, governance, and data-driven translation of legal risk into business-aligned outcomes.
- Partner with the Legal team leadership and GTM/G&A stakeholders to lead cross-functional initiatives such as contracting workflow redesign and enhancements, and audit readiness.
- Partner with all practice areas to operationalize their workflows, identify process gaps, and deliver scalable systems, and documentation that improve consistency and velocity.
- Drive adoption and enablement of contracting systems across Legal and cross-functional teams.
- Lead evaluation, implementation, and management of Legal technology systems in partnership with IT, Finance, Security, and other applicable cross-functional teams.
- Oversee the strategy and architecture of the CLM platform, ensuring workflows, templates, metadata, clause libraries, and integrations are scalable and compliant.
- Own Legal’s KPI and data framework—ensuring audit-ready data, analyzing operational performance, and translating insights into improvements across processes, tooling, and team capacity.
- Responsible for overseeing the end-to-end management of outside counsel billing and legal vendors to ensure accuracy, timely payment, compliance with billing guidelines, and ongoing evaluation of cost effectiveness and ROI.
Must Haves
- 8–10+ years of Legal Operations or relevant operational experience in high-growth SaaS environments
- 4+ years of people management experience
- Ability to partner effectively with rest of heads of legal, aligning legal ops to legal priorities and driving adoption through influence and trust
- Experience with automation (e.g., Glean, Zapier, Workato) and implementing ticketing platforms (e.g. ServiceNow, JIRA) for Legal teams
- Experience owning or architecting a CLM platform (SpotDraft) and designing contracting or procurement workflows
- Experience with billing/matter, project, spend management, legal vendor onboarding and other legal compliance and knowledge systems
- Demonstrated success leading cross-functional operational initiatives
- Strong program/project management and operational analytics skills
- Ability to manage priorities in a fast-paced environment
- Clear, concise communication and a strong business-partner mindset
- Excitement for, and willingness to grow proficiency in, enterprise generative AI tools (e.g., ChatGPT, Glean) and using AI to build, re-think, and automate routine legal workflows.
- Eagerness to join and contribute to a high-performing start-up in-house legal team with an AI mindset for problem solving.
- Demonstrated record of delivering impactful, scalable solutions for legal teams with measurable outcomes that drive client satisfaction and outcomes.
Nice to Have
- Ability to develop or refine knowledge architecture for internal legal content.
- Lean/Six Sigma, PMP, or product management training
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Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
