Commercial Retail Manager
•DeliveryheroHybrid· 8h
✨ Other⏰ Full-time🎯 Lead / Principal🇨🇱 Santiago, Chile
8h ago
Amwell·about 13 hours ago
Company Description
At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.
We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.
We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.
For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.
Brief Overview
The Integration Solutions Lead will play a critical role within the Technical Services team. Reporting to the Director, Technical Delivery, they will be responsible for using their healthcare industry experience to scope, build and deploy integration deliverables between the Amwell platform and our clients’ 3rd party systems. They will offer best practice consultation for clients who choose to write to our FHIR or APIs. They will guide our client migrations from our legacy platform to our new SAAS platform, Converge. They will impart leadership to ensure deliverables are prioritized appropriately, executed on time and of the highest quality. They will define and enforce process throughout the implementation lifecycle and own assigned client projects and escalations.
Core Responsibilities
· Work directly with clients to solution, document and troubleshoot API and SSO workflows between the Amwell platforms and client third party systems.
· Drive the creation and organization of knowledge collateral for employee onboarding, client-facing presentations and cross-functional learning that enables autonomy and business growth.
· Define and enforce a highly scalable and repeatable methodology for the implementation of our standard integration offerings along with a set of documentation templates that are uniformly used across client projects.
· Lead client-facing requirement discovery and assist with pre-sale technical presentations as requested by the Sales team.
· Document message specifications and technical requirements, including but not limited to reverse engineering of existing healthcare IT interfaces to capture requirements when needed
· Enforce documentation of generic and client-specific integration workflows, routes, and communication port configurations to ensure proper versioning, thorough testing for all variations and an audit trail of what and why
· Contribute to the diagnosis of platform technical issues when requested.
Qualifications
· 5+ years of experience scoping and/or developing integration solutions that enable the flow of information between major clinical and ancillary systems i.e. registration, scheduling, billing, order entry, EMRs, HIEs.
· 3+ years of experience vetting and delivering custom healthcare integration solutions as scoped to satisfy critical client workflows. Actual client-facing experience is required.
· Extensive experience with healthcare interoperability and messaging standards, including but not limited to HL7, FHIR and IHE integration profiles.
· Expertise with interface engines and/or enterprise service bus architectures. Lyniate Rhapsody experience is preferred.
· Experience working with SOAP and REST web services. Experience with Apigee is a plus.
· Working knowledge of networking protocols (e.g. TCP/IP, HTTP, FTP, …)
· Strong knowledge of SQL and scripting languages is required (Groovy, JavaScript, Python, …) · Strong understanding of JSON and XML technologies (XSD, XSL/XSLT, WSDL) · Experience with SSO (SAML, OIDC, etc.), and Auth0.
· Demonstrated ability to think strategically and create order in a fast-paced agile environment
· Experience working in situations where strong cross-functional alignment is required for project success; strong relationship-building skills, collaborative.
· Critical thinker, curious, accountable, strong work ethic, able to succeed in a fast-paced, high-intensity start-up environment
· Excellent oral and written communications skills and demonstrated experience managing difficult clients particularly at the leadership level
· Strong organizational and multi-tasking skills with ability to manage multiple simultaneous customer engagements
· Ability to evaluate and interpret end user information requirements, and to develop and implement appropriate technical solutions
· Extensive experience relaying technical and non-technical information in a clear and concise manner
· Demonstrated expert problem solving and analytical skills
· Bachelor’s degree in engineering, Computer Science, Math, Physics, or related field or equivalent. Advanced degree in any of the areas above is a plus.
Do Well. Live Well. At Amwell.
Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.
Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.
We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.
Benefits
Salaried, Exempt Roles
The typical base salary range for this position is $140,760 - $172,040. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.
Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.
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