Sr. Process Optimization Consultant (Incident Response/Business Continuity)
•VisaHybrid· 6h
🎧 Support⏰ Full-time⭐ Senior📍 Pasay City, Philippines
6h ago
Annaautismcare·about 2 months ago
We are seeking a highly technical Salesforce Administrator to own and evolve our Salesforce ecosystem, which is built on Lumary (Salesforce OEM) and supports healthcare service delivery workflows. This role is not a basic “clicks-and-tickets” admin position — you will be responsible for deep configuration, data architecture, automation, security, and system reliability in a regulated environment.
You will partner closely with operations, clinical leadership, and product/engineering to ensure Salesforce is scalable, compliant, and aligned with real-world healthcare workflows.
Own day-to-day administration of Salesforce (Enterprise) with Lumary-managed packages and OEM constraints.
Configure and maintain complex objects, record types, page layouts, dynamic forms, flows, validation rules, and permissions within Lumary’s data model.
Understand and work within Lumary package limitations, upgrade paths, and dependency constraints without breaking managed components.
Act as the technical owner for Lumary releases, sandbox testing, regression testing, and production deployments.
Design, build, and maintain advanced Salesforce Flows (record-triggered, screen flows, scheduled flows).
Replace legacy workflow/process builder logic with optimized Flow-based automation.
Implement robust error handling, logging, and guardrails to prevent data corruption.
Partner with developers when Apex is required, but independently handle 90%+ of automation via configuration.
Own Salesforce data model health: relationships, indexing strategy, field usage, and scalability.
Design and maintain data validation frameworks to ensure clinical, billing, and operational data accuracy.
Manage data imports, exports, and transformations using tools such as Data Loader, Workbench accounting for PHI sensitivity.
Lead deduplication strategies and data quality monitoring.
Implement and maintain role hierarchies, permission sets, permission set groups, sharing rules, and field-level security.
Ensure Salesforce configuration aligns with HIPAA-compliant workflows (least privilege, auditability, access traceability).
Partner with leadership to support audits, internal controls, and compliance reviews.
Manage login security, MFA enforcement, session settings, and connected app access.
Support and monitor integrations between Salesforce/Lumary and external systems (e.g., EHR, billing, scheduling, reporting tools).
Troubleshoot integration failures using logs, debug tools, and data inspection.
Coordinate with vendors and internal engineers on API-based workflows and data syncs.
Build and maintain advanced reports and dashboards for operational, clinical, and leadership use.
Ensure reporting accuracy given Lumary’s managed objects and relationships.
Partner with stakeholders to translate business questions into reliable Salesforce analytics.
Act as a technical advisor to operations, clinical teams, and leadership.
Translate complex requirements into scalable Salesforce solutions.
Create clear documentation for system behavior, data definitions, and admin processes.
Provide tier-2/3 support for escalated Salesforce issues.
4+ years of hands-on Salesforce Administration experience in complex orgs.
Willing to work US time (EST)
Deep expertise in:
Salesforce Flow (advanced)
Permission models & security architecture
Data modeling and schema design
Change management across sandboxes
Experience working with Salesforce managed packages, ideally OEM products.
Salesforce Administrator Certification required; Advanced Admin or Platform App Builder strongly preferred.
Prior experience with Lumary, Salesforce Health Cloud, or healthcare-focused Salesforce implementations.
Understanding of healthcare service workflows, compliance considerations, and data sensitivity.
Comfort operating in regulated environments with strict access and audit requirements.
Strong debugging and root-cause analysis skills.
Experience supporting Salesforce integrations (REST APIs, middleware, or vendor-managed integrations).
Excellent written documentation and communication skills.
Ability to operate independently and make sound technical decisions.
Experience in healthcare services, behavioral health, or care delivery organizations.
Exposure to Apex (reading/debugging), SOQL, and Salesforce deployment tools.
Experience supporting multi-org or multi-brand Salesforce environments.
Familiarity with OEM product constraints and release management.
Salesforce is stable, performant, and trusted by the business.
Automation reduces manual work without introducing risk.
Data quality is high, auditable, and reliable.
Lumary upgrades are smooth, predictable, and low-risk.
Stakeholders view you as the system owner, not just a support resource.
937,944 - 1,172,220 PHP / year
Remote role
Flexible PTO
ANNA is an equal opportunity employer. We’re committed to creating a diverse, inclusive, and supportive workplace. If you’re passionate about our mission but don’t meet every qualification listed, we still encourage you to apply. Your unique perspective might be exactly what we need.