Client Support Consultant

About IntusCare

IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. IntusCare empowers teams to take control of their operations and improve outcomes for dual-eligible seniors – some of the most socially vulnerable and clinically complex individuals in the U.S. healthcare system

Role Overview
We are seeking a dedicated and knowledgeable Client Support Consultant to join our Client Support team at IntusCare. The Client Support Consultant will be responsible for providing exceptional support to our clients, ensuring they have a seamless experience with our products and services. The ideal candidate will have a strong background in customer support, excellent problem-solving skills, and a passion for healthcare technology.

Key Responsibilities

• Provide timely and effective support to clients via phone, email, and chat

• Troubleshoot and resolve technical issues related to IntusCare solutions

• Collaborate with cross-functional teams, including software developers and data analysts, to address client needs

• Document and track client interactions, issues, and resolutions in the support system. 

• Identify and escalate complex issues to the appropriate teams for further investigation

• Ensure compliance with industry standards, regulations, and best practices

• Foster a positive and collaborative team environment

Qualifications

• Bachelor's degree in Information Technology, Healthcare Management, or a related field

• Proven experience in customer support or a similar role in the healthcare or technology industry

• Strong understanding of healthcare technology and support methodologies

• Excellent organizational and time management skills 

• Exceptional communication and interpersonal skills

• Ability to work effectively in a fast-paced and dynamic environment

• Experience with electronic health records (EHR) systems is a plus

What We Offer

• Competitive salary and benefits package

• Opportunity to work with a passionate and innovative team

• Professional development and growth opportunities

• Flexible work environment

Compensation: The salary range for this role is $95K–$105K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs.

Work location: This is a fully remote role based in the United States.

Sponsorship: This position is not eligible for sponsorship.