Product Operations Analyst I
•ExperianHybrid· 10h
🏷️ Data Science⏰ Full-time🌱 Entry Level📍 Heredia, Costa Rica
10h ago
Bettermile·about 17 hours ago
WHAT IS WORKING AT BETTERMILE LIKE?
🌟 We have a very supportive and appreciative working environment with a lot of autonomy, a flat hierarchy, and professional growth possibilities.
🌍 We mean diversity and we put it in numbers: 29 languages, 32 nationalities, 42% female (vs. ø26% in tech industry), and yes, we do have Schlager-Fans among us.
🚀 You can quickly take on responsibility without feeling left alone. Your team is always at your side.
🎨 We mean it when we say “cutting edge” and have a high level of creational freedom in our everyday work.
🏢 We work in a hybrid mode with weekly team days for better collaboration and nurturing interpersonal connections. When onsite - we work in a modern kid & pet-friendly Better Space in the heart of Berlin-Kreuzberg.
✈️ Remote work from anywhere for up to 12 weeks in total in a year.
🛌 Enjoy 27 vacation days (with a 5-day week model)
🍎 Regular team breakfasts, fitness & wellness classes, company runs, and other events. Fruits, snacks, drinks, and coffee with a variety of milk are a given - but yes, we have them.
💡 Outstanding flexibility we are proud of – and of course, the best colleagues in the world!
About the Customer Success team:
Our team's main focus is to ensure new and existing customers achieve their goals and have a great experience with our products by providing them with guidance and ongoing support, from facilitating a smooth first implementation to fostering positive long-term relationships with them.
We are looking for a Business Intelligence Analyst to contribute to customer engagement strategies by analyzing data to identify trends, preferences, and pain points, proactively addressing issues to maximize customer satisfaction and retention.
YOU WILL BE TAKING CARE OF
Collect and analyze data from various dashboards and databases to create comprehensive reports.
Identify trends and patterns in product performance & customer data.
Develop actionable insights and recommendations to improve delivery operations.
Assist in standardizing the report creation process for various stakeholders.
Present findings and recommendations clearly and concisely to various stakeholders.
NO PRIOR EXPERIENCE REQUIRED, BUT YOU CHECK THESE BOXES
You are enrolled as a student in a university in Germany, pursuing a degree in Business Analytics, Data Science, Business or a related field.
Proficiency in data analysis tools (e.g., Excel, Google Sheets) and business intelligence tools (e.g., Quicksight).
Basic knowledge of SQL for database querying.
Familiarity with data visualization tools to present insights effectively.
Previous projects involving data analysis and reporting.
Ability to synthesize information from various sources to provide actionable recommendations.
Proactive and resilient approach to communicating trends and observations to drive improvements and ensure customer success.
Fluent in the English language, written and spoken.
IT IS AWESOME IF YOU ALSO HAVE
You are familiar with Python.
Understanding of APIs and data integration methods.
Experience in a SaaS environment or with logistics/parcel delivery services.
Be a part of shaping a fast-growing industry and make an impact from day one. You’ll have the chance to take on responsibility early, with guidance and support from experienced mentors. We foster a learning culture, collaboration on equal footing, and quick decision-making that moves things forward.
Currently, we’re proceeding only with candidates authorized to work in Germany or who already hold a Job Seeker Visa.
At Bettermile, we believe delivery shouldn’t be business as usual. We’re transforming last-mile logistics to drive efficiency and create a better delivery experience for everyone.
Our geo-based, AI-powered SaaS product handles complex address processing, dynamic routing, and navigation. It is built to manage many stops and multiple constraints.
We’re setting a new standard for the last mile and pushing the industry forward, powered by a skilled, international team of tech enthusiasts, logistics experts, and a product suite designed to keep evolving.