Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.
The people you’ll like to work with and things you'll enjoy impacting:
As an IT Operations Specialist reporting into the Global IT Operations Manager in our Enterprise Technology team, you will be primarily responsible for independently managing daily IT operations, resolving complex issues, and beginning to optimise existing processes. You will serve as the first escalation point for Associate-level team members and be key in maintaining system configurations and documentation.
System Management & User Support (CX)
- Independent Operations Management: Independently manage daily IT operations, focusing on system administration tasks and executing documented processes, while identifying initial optimization opportunities.
- Escalation & Resolution: Act as the first escalation point for Associate-level team members, resolving complex technical problems.
- Core System Configuration: Independently configure and manage user access, groups, and basic policy settings in core identity and communication systems (e.g., Okta, GWS).
- Troubleshooting: Monitor and analyze ticket trends to identify and prevent recurring technical issues.
- MDM Profile Deployment: Build, test, and deploy new profiles and applications via Mobile Device Management (MDM) solutions, and resolve policy conflicts.
Process Optimisation & Lifecycle Management
- Lifecycle Process Ownership: Independently manage the end-to-end employee and asset lifecycle process, including procurement, inventory tracking, and logistics coordination.
- Task Automation: Actively participate in IT initiatives by developing simple automations (Make/n8n) to streamline personal workflows and support tasks.
- SaaS Usage Monitoring: Actively monitor and report on SaaS license consumption to identify waste and cost-saving opportunities.
Knowledge & Collaboration
- Documentation Creation: Proactively create and maintain high-quality user-facing documentation (Knowledge Base - KB).
- Stakeholder Communication: Clearly communicate complex technical issues and project status updates to non-technical and technical stakeholders.
- Project Participation: Actively contribute to IT initiatives and technical projects.
Requirements
Essentially, to ensure you succeed in this role you’re going to need:
- IAM Administration: Proficiency in managing access policies, user groups, and workflows within Identity and Access Management platforms (Okta, GWS), including simple SSO configuration support.
- MDM Solutions: Practical experience with Mobile Device Management solutions (Workspace ONE, JAMF, Intune, Kandji, or JumpCloud), specifically building and deploying profiles.
- Automation Tools: Competency in using platforms like Make/n8n to construct simple automations for support task efficiency. Willingness to learn system administration and digital workplace topics.
- Data Analysis: Ability to generate and analyze reports from support and system data (e.g., JSM, W1) to measure key metrics (SLA, cost).
- Digital Workplace Systems: Experience working with Google Workspace, Atlassian (JIRA, Confluence, JSM), Slack, Okta, Miro, Office365, and TeamViewer.
- IT Troubleshooting Foundation: Good knowledge of IT fundamentals (hardware, software, computer networks) essential for diagnosing and resolving issues.
- Operating Systems: Basic understanding of common operating systems (Windows, Mac, Linux).
- Certifications: ITIL knowledge is required.
The following soft skills are also important:
- Employee-Centric Mindset (Customer Service): Prioritizes internal customer experience (CX). Demonstrates patience and empathy when providing support.
- Ownership and Accountability: Takes ownership of entire processes. You own assigned tasks until fully resolved or delivered.
- Problem Solving: Ability to solve complex, ambiguous problems that may lack a clear, documented solution (Root Cause Analysis - RCA).
- Communication: Clear and empathetic communication with users. Ability to communicate technical issues to stakeholders.
- Curiosity and Continuous Improvement: Maintains a "growth mindset." Actively seeks to learn new technologies and proactively suggests improvements. Good research skills and self-reliance to solve technical challenges.
At a minimum we require conversational level English language skills. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.
Benefits
Some of the benefits we offer in Poland are:
- This is a fully remote position, we take pride in being a globally distributed team.
- A holiday allowance of 26 days + public holidays.
- Private medical care from Allianz health (subsidized by Booksy).
- Additional life insurance from PZU (voluntary and unsubsidised).
- Multisport card (voluntary and unsubsidised).
- Online consultations with Psychologist Booksy (fully subsidised by the company).
- Access to English online language training (Speexx).
- Pethelp - insurance for pets
- Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers).
How AI helps us find great people:
Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way.
If you have questions, just drop us a note - we’re happy to explain more.
Our Diversity and Inclusion Commitment:
We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.
