Job description: Tier 2 – Advanced Administration & Escalation Tier 2 technicians act as escalation points for complex issues, manage system integrations, and support core platform configurations.
Responsabilities: • Administer Exchange Online, Active Directory, SharePoint, and associated permissions. • Perform advanced troubleshooting for Material, Zoom, RingCentral, and Caller Verify. • Configure and maintain RingCentral call queues, groups, licensing, and site business hours. • Configure and manage PrinterCloud, including driver profile creation, driver deployments, membership assignments, and assigning static IP addresses in collaboration with Network Services. • Manage ShareFile administration and support, assisting users with access, data transfer, and permission management. • Manage and support Monday.com, including user permissions, integrations, and automation setup. • Configure and maintain Active Directory permission groups to ensure users only have access to folders and files relevant to their roles. • Maintain logon scripts and drive mappings for users across Citrix and Cloudflare environments. • Route and categorize tickets to appropriate departments (Business Systems, Infrastructure, Data & Development, etc.).
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