Head of Survey Operations
•Bedrockocean· 6h
⚙️ Operations⏰ Full-time👔 Executive🇺🇸 Richmond, USA
6h ago
Ekohealth·15 days ago
Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease – the leading causes of death globally. Our FDA cleared, industry leading products are used by hundreds of thousands of clinicians on millions of patients around the world. With Eko, clinicians can detect cardiac and pulmonary disease with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care possible.
We have strong venture capital backing from investors like Artis Ventures, Questa Capital, Highland Capital, and Mayo Clinic Ventures.
Recognized by TIME magazine in 2025 as one of the world’s top healthcare technology companies, Eko is one of the fastest growing digital health companies with products used around the world at some of the most prestigious health systems.
We have more than 8 FDA clearances including novel AI algorithms, and we invest heavily in quality clinical research and R&D to build and validate exceptional products for patients we care deeply about.
We’ve built a mission driven, high performing, talented, and diverse team of engineers, physicians, PhD’s, creatives, and technologists. We are committed to investing in each other and our mission to ensure all patients have access to high quality care.
We are headquartered in Emeryville, California and privately-held with world class investors and partners.
The Sales Operations Leader is the operational backbone of the sales organization, owning the strategy, execution, and continuous improvement of sales enablement, sales operations, and the systems that support a national field sales team. This role has end-to-end ownership of Salesforce.com administration and architecture, sales incentive compensation design and administration, forecasting and pipeline management, territory and quota planning, and the enablement programs that ensure sales are equipped to perform. This is a highly cross-functional leadership role reporting into the CFO, with regular visibility to the SVP of Health System Sales and executive team.
Own the strategy, roadmap, and administration of Salesforce.com (or equivalent CRM), ensuring data integrity, scalability, and alignment with sales process
Evaluate, select, and manage the broader sales tech stack (CPQ, forecasting tools, conversation intelligence, sales engagement platforms, data enrichment tools) and vendor relationships for high scalability and flexibility
Design and maintain sales reporting, dashboards, and analytics that provide leadership with accurate, real-time visibility into pipeline, forecast, and performance
Lead territory design, account segmentation, and capacity planning in partnership with sales leadership and finance
Manage the annual and quarterly sales planning cycles, including quota setting and territory assignment
Design, model, and administer the sales incentive compensation plan(s) in partnership with Finance, HR/Total Rewards, and Legal
Ensure compensation plans align to company revenue priorities and drive desired sales behaviors
Own the commission calculation and ensure good process for approvals and payout accuracy, including dispute resolution and audit controls
Conduct ongoing plan effectiveness analysis and recommend adjustments based on performance data and market benchmarks
Build and lead the sales enablement function, including onboarding/ramp programs, ongoing training, playbooks, and certification programs for a national field sales team
Partner with Product Marketing and Product to ensure sales team has current, effective messaging, collateral, and competitive positioning
Develop and maintain a sales methodology and process framework (e.g., MEDDICC, Challenger, Command of the Message, or equivalent) and drive adoption across the field
Measure enablement effectiveness through ramp time, win rates, and quota attainment metrics
Work closely with the Marketing team to identify and manage marketing lead attribution and funnel management processes
Build, lead, and develop a team of sales operations, enablement, and compensation professionals
Serve as a strategic partner to Sales leadership and Finance teams, translating business priorities into operational plans
Partner closely with Finance, HR, Marketing, Customer Success, and IT/Data teams to ensure alignment across the revenue engine
Present regularly to executive leadership on sales performance, productivity metrics, and operational initiatives
10+ years of progressive experience in sales operations, sales strategy, or revenue operations, including 5+ years in a leadership role
Proven experience supporting a national or multi-region field sales organization in a B2B enterprise SaaS environment, with health system sales background a plus.
Deep, hands-on expertise administering and architecting Salesforce.com at scale (certifications a plus)
Direct experience designing and administering sales incentive compensation plans, including commission calculation and plan modeling
Demonstrated success building or scaling a sales enablement function
Strong analytical and financial modeling skills, with fluency in Excel/Google Sheets and BI tools (Tableau, Looker, Power BI, or similar)
Experience with sales compensation management systems (e.g., Xactly, CaptivateIQ, Spiff, or Varicent) is strongly preferred
Excellent executive communication and presentation skills; comfortable presenting to C-suite and board-level audiences
Bachelor's degree required; MBA or equivalent experience a plus
Experience in a high-growth, PE- or VC-backed SaaS company
Familiarity with CPQ, forecasting platforms, and sales engagement tools (Outreach, Salesloft, Clari, etc.)
Experience supporting both direct and channel/partner sales motions
Background in change management for large, distributed sales teams
We believe the ability to listen is the ability to care. Eko was named one of the World’s Top HealthTech Companies of 2025 by TIME and Statista. This honor reflects the mission to transform cardiac and pulmonary care through AI-powered stethoscopes and digital health solutions.
Measured from remote postings we have tracked ourselves — not self-reported survey data.
Based on 801 comparable postings with disclosed salaries, last 12 months.
Tracked since September 2025.