Product Operations Program Manager
•WesterndigitalHybrid· 14h
📦 Product⏰ Full-time🎯 Lead / Principal🇺🇸 San Jose, USA
14h ago
ElevenLabs·3 days ago
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ElevenLabs is scaling fast — and Talent Operations is at the center of making that happen. We're looking for someone to own the infrastructure behind a high-volume, high-urgency hiring push: managing recruiting agencies, onboarding and coordinating recruiting contractors, and ensuring we have the capacity and vendor ecosystem to hit aggressive headcount targets.
This is a hands-on program management role. You'll be the connective tissue between our internal recruiting team, external partners, and hiring stakeholders — making sure nothing falls through the cracks when we're moving at speed. Once the immediate surge is resourced and running, you'll expand into broader Talent Ops programs: tooling, automation, data, and process design.
Specifically, you will:
Own relationships with hiring agencies and recruiting contractors end-to-end — sourcing, onboarding, performance tracking, and vendor management.
Build and maintain capacity plans that map hiring demand to recruiter and agency supply, flagging gaps before they become blockers.
Program manage surge hiring initiatives, coordinating across internal recruiters, external partners, and recruiters to keep pipelines moving.
Design lightweight but durable SOPs for how we engage and manage external recruiting partners at scale.
Track and report on agency and contractor performance, cost-per-hire, and fill rates — surfacing insights to improve how we deploy capacity.
Transition into broader Talent Ops work over time: workflow automation, tooling, dashboards, and recruiter enablement: identifying and recommending the agencies we work with, and supporting a seamless calibration process..
Proven experience managing recruiting vendors, staffing agencies, or contractor workforces — you know how to hold external partners accountable to results.
Strong program management instincts: you can run multiple workstreams simultaneously without dropping balls.
Comfortable building structure where little exists — capacity models, trackers, SOPs, and reporting from scratch.
Data-driven: you track what matters, spot problems early, and communicate clearly with numbers.
Excellent stakeholder management — you can work across recruiting, finance, and hiring managers without friction.
Nice to have:
Experience supporting high-volume or international hiring surges.
Familiarity with ATS platforms, particularly Ashby.
Ability to vibe-code or automate workflows to reduce manual overhead.
If you enjoy working in a fast-paced environment, making data-driven decisions, and driving business impact, this could be a great fit.
This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw.
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