Charge Entry Specialist

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role

As a Charge Entry Specialist, you will play a vital role in ensuring accurate and timely charge submission by reviewing clinical documentation, entering billable services into the billing system, and resolving discrepancies. This role requires strong attention to detail and a solid understanding of payer requirements. The Charge Entry Specialists also support audits, charge corrections, and special projects to help maintain smooth and compliant revenue cycle operations.

Responsibilities

• Review reports and patient documentation within the Electronic Medical Record (EMR) system, Maud, to identify and validate billable services.

• Accurately and efficiently enter charges into the billing platform, AdvancedMD (AMD), ensuring adherence to payer requirements and internal company guidelines.

• Collaborate with cross-functional teams, including clinical and administrative staff, to resolve charge discrepancies or obtain missing documentation.

• Maintain strict compliance with HIPAA regulations and Equip’s data privacy and security policies.

• Audit and review charges for approval within the billing system, identifying and correcting billing errors and claim edits as necessary.

• Monitor for potential missing charges and ensure timely submission in accordance with insurance payer timely filing requirements.

• Provide support for additional Revenue Cycle operations as needed, including billing audits, charge corrections, and special projects.

• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.

• 1+ years of relevant experience in healthcare billing, charge entry, or a related administrative function.

• Working knowledge of medical terminology, with preference given to candidates with experience in Behavioral Health or Eating Disorder treatment settings.

• Foundational understanding of insurance claim processing and familiarity with CPT (Current Procedural Terminology) coding.

• Exceptional attention to detail and a high level of accuracy in data entry tasks.

• Proficient in Google Workspace applications, including Gmail, Google Sheets, Google Docs, Google Drive, and Google Calendar.

• Proven ability to thrive in a fast-paced, dynamic work environment.

• Strong organizational and time management skills, with the ability to manage multiple priorities effectively.

• Collaborative team player with a proactive, solution-oriented approach to challenges.

Time Off:

• Flex PTO (3-5 wks/year recommended) + 11 paid company holidays.

• Generous parental leave.

Core Benefits:

• Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families.

• Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance.

• Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources.

• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!

• 401(k) retirement plan.

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at [email protected].

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