Sr. Technical Support Analyst - Visa Direct, Cross-Border Payments
•VisaHybrid· 13h
🏷️ Data Science⏰ Full-time⭐ Senior🇨🇦 Toronto, Canada
13h ago
Far.Ai·about 2 months ago
FAR.AI is a non-profit AI research institute dedicated to ensuring advanced AI is safe and beneficial for everyone. We work at the intersection of machine learning, safety research, and policy, supporting a global community of researchers and practitioners. Our mission is to facilitate breakthrough AI safety research, advance global understanding of AI risks and solutions, and foster a coordinated global response.
Since our founding in July 2022, we've grown quickly to 30+ staff, producing 30+ influential academic papers, and established the leading AI Safety events for research, and international cooperation. Our work is recognized globally, with publications at premier venues such as NeurIPS, ICML, and ICLR, and features in the Financial Times, Nature News, and MIT Technology Review.
We drive practical change through red-teaming with frontier model developers and government institutes. Most recently, we discovered major issues with Anthropic’s latest model the same day it was released, and worked with OpenAI to safeguard their latest model. Additionally, we help steer and grow the AI safety field through developing research roadmaps with renowned researchers such as Yoshua Bengio. We also operate FAR.Labs, an AI safety-focused co-working space in Berkeley housing 40 members, as well as support the community through targeted grants to technical researchers.
We’re hiring a Digital Media Manager to strengthen FAR.AI’s online presence and ensure smooth, high-quality execution across our digital channels informing key decision-makers about the risks posed by AI. You will run day-to-day content operations, translate complex research into accessible formats, and coordinate multi-stakeholder communications projects. This role blends hands-on content creation with structured project management in a fast-paced, research-focused nonprofit.
Note: We are open to candidates based in Berkeley (on-site or hybrid), US remote, or remote in other US-compatible timezones (~3hrs of overlap with Pacific time).
Digital Channels and Content Execution
Manage posting and engagement across X/Twitter, LinkedIn, YouTube, BlueSky, Reddit, and emerging channels.
Produce clear, engaging posts, threads, visuals, and research summaries that translate technical work for broad audiences.
Maintain and update the FAR.AI website for accuracy, usability, and brand consistency.
Publish research summaries, event content, and organizational updates in coordination with colleagues.
Monitor platform and web analytics to inform strategy, improve reach, and guide experimentation.
Campaign and Event Delivery
Plan and execute digital campaigns for research releases, events, and organizational milestones.
Build campaign timelines and manage pre- and post-event promotion across all digital channels.
Coordinate messaging with researchers, leadership, and the comms team to ensure consistency and brand alignment.
Run targeted growth initiatives and digital ad campaigns to amplify priority announcements.
Coordination, Process, and Project Management
Develop and maintain workflows, trackers, and processes that support reliable, high-quality comms execution.
Coordinate deliverables across teams, including designers, developers, and researchers.
Align digital activity and priorities with organizational goals and leadership direction.
Capture lessons learned from campaigns and refine processes and standards over time.
What Success Looks Like
Clear, consistent posting rhythm with appropriate, high-quality content across all platforms.
Strong, measurable growth in engagement and high-quality, engaged followers in the AI research/policy space.
Well-executed announcements and campaigns with visible external impact.
Reliable project plans delivered on time.
A structured digital channel strategy developed in partnership with the Head of Communications & Brand.
4+ years in digital media management.
Track record of social media growth and high-quality engagement.
Excellent writing and editing skills for digital-first content.
Experience working cross-functionally with technical and leadership teams.
Ability to evaluate analytics and adjust strategies.
Project management and workflow design experience.
Familiarity with AI, tech, or science communication.
Event communications experience (live posting, recap content).
Light design or multimedia skills (Canva, Figma, basic video editing).
If based in the USA, you will be an employee of FAR.AI, a 501(c)(3) research non-profit. Outside of the USA, you will be an employee of an EoR organization on behalf of FAR.AI.
Location: Both remote (global, at least 3 hours of overlap with Pacific time) and in-person (Berkeley, CA) are possible. We may be able to sponsor US visas for this role depending on the candidate’s background, and can also hire remotely in most countries.
Hours: Full-time (40 hours/week).
Compensation: 95,000-145,000 USD depending on experience and location. This salary comes with a competitive comprehensive benefits package, and full coverage of work-related travel and equipment expenses. We also offer catered lunch and dinner at our offices in Berkeley.
If you have any questions about the role, please do get in touch at [email protected].
Otherwise, if you don't have questions, the best way to ensure a proper review of your skills and qualifications is by applying directly via the application form. Please don't email us to share your resume/cover letter/work samples (it won't have any impact on our decision). Thank you!