Retail Operations Senior Manager
•PayjoyHybrid· 7h
⚙️ Operations⏰ Full-time🎯 Lead / Principal🇲🇽 Mexico City, Mexico
7h ago
Flock Safety·6 days ago
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.
The Opportunity
We are seeking a dynamic and results-driven Manager, Regional Operations to oversee the success and health of operations within a designated region. This role is essential in ensuring our national business operates seamlessly on a regional scale by addressing challenges, optimizing processes, and improving the overall customer experience on the local level. The ideal candidate will eat, sleep and breathe their region, serving as it’s champion and chief problem solver.
This person will have a broad focus, encompassing everything from ensuring readiness for incoming projects in the sales pipeline to maintaining and improving the performance of installed devices. They will proactively identify systemic issues impacting their region and develop innovative solutions to enhance efficiency, reliability and customer satisfaction.
The Skillset
6+ years of experience in operations management, project management, regional management or a similar role; startup experience a plus
Proven success in managing complex operations in a fast-paced environment
Demonstrated ability to lead and inspire diverse teams, driving accountability and results
Strong collaboration skills to align cross-functional teams and foster a shared vision
Passion for improving the customer experience, with a focus on operational excellence
Ability to balance customer needs with business objectives
Strong analytical skills to diagnose root causes of systemic issues and develop effective solutions; SQL experience a plus
Creativity and adaptability – your job will change everyday
Proficiency in managing projects from inception to completion, ensuring timelines and quality standards are met
Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively
Familiarity with operational tools, project management software, and performance tracking systems
Familiarity with permitting processes in the state is not required but a plus
Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
90 Days at Flock
We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days - listen & learn
Get out in the field and meet your cross-functional partners in your region. You’ll do ride-alongs with our field technicians, join customer meetings and sit down with our Customer Success & Project Mgmt teams to learn everything you can about your region/customers
You’ll present your findings to your manager.
The First 60 Days - take action
Take what you learned from your various meetings and start deploying solutions. Drive the cross-team collaboration to get all stakeholders on board and deploy 2-3 changes.
Perform a day-in-the-life of someone on all of the functional Implementation teams – ensure you know the ins & outs of their world.
Use these as an opportunity to embed yourself within the broader Delivery organization and embrace Flock’s culture of innovation.
90 Days & Beyond
Present vision for longer term opportunity areas and systemic issues you’ve identified.
Own the Operations/Delivery metrics for your region and report out on them on a weekly basis.
Be an escalation point for any & all issues in your region. You are the first line of defense and should have your ear to the ground at all times.
Salary & Equity
In this role, you’ll receive a starting salary between $125,000 and $165,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.
Location
This position will be managing the state of California and should reside within the state.
🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
💻WFH Stipend: $150 per month to cover the costs of working from home.
📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
🏠Home Office Stipend: A one-time $750 to help you create your dream office.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to [email protected]