Senior Support Engineer
•Obsidiansecurity· 17h
🎧 Support⏰ Full-time⭐ Senior💰 $100k-130k🇺🇸 USA
17h ago
Fullscript·about 1 month ago
We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.
That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.
We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.
This is your invitation.
Fullscript is looking for a Senior Support Enablement Specialist to help our Customer Support and customer-facing teams stay informed, confident, and ready to deliver excellent customer experiences.
In this role, you’ll turn product updates, process changes, and strategic enablement priorities into clear, practical learning experiences. You’ll create training content, internal communications, LMS resources, and scalable templates that help frontline teams quickly understand what’s changing, why it matters, and how to apply it in their day-to-day work.
This is a hands-on execution role for someone who enjoys simplifying complex information, building useful learning materials, and partnering cross-functionally to support high-quality service at scale. Reporting to the Support Enablement Manager, you’ll play a key role in strengthening release readiness, improving knowledge adoption, and helping Fullscript’s teams deliver consistent, world-class support.
Develop training deliverables and internal communications for our customer support teams to educate on platform releases and enhancements.
Recommend and apply the most effective mix of learning modalities, including instructor-led, virtual, eLearning, microlearning, and on-the-job support tools.
Build foundational structured templates for modular training delivery, allowing cross-functional teams to "plug and play" their own components into eLearning courses developed for support to reuse with their respective audiences.
Consult with stakeholders across the business to assess learning needs, synthesize complex information and translate complex concepts into clear, engaging and instructionally sound learning experiences and support materials.
Integrate AI authoring tools (video editing, quiz generation, copywriting) to accelerate content development and scale efficiency.
Maintain the LMS course library (Cornerstone), ensuring accuracy, version control, and technical relevance.
Use learner feedback, data and business input to evaluate learning effectiveness and continuously improve over time, optimizing training delivery and learner retention.
3+ years experience in Support Enablement, Instructional Design, or Learning Ops roles within a fast-paced SaaS or HealthTech environment.
Exceptional communication skills with the ability to create clear, concise and learner-focused materials.
Experience developing eLearning solutions for adult learners using interactive and multimedia approaches.
Experience with learning management systems and digital learning environments (Cornerstone, Articulate, 360Learning, Camtasia, Vyond, Adobe Creative Cloud, etc.).
Understanding and application of key design concepts such as ADDIE, Universal Design for Learning (UDL), and Accessibility standards within eLearning content.
You’re a motivated self-starter with an ability to work independently and balance multiple projects.
Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies
Professional certifications (ATD, CPTD, or Adult Education post-grad) considered an asset.
Experience with CRMs used by Support teams (Intercom, Zendesk, Gladly, Amazon Connect, Dixa, etc.), content management systems (e.g.Zendesk, Payload, Wordpress, Paligo, etc.), and Knowledge Management tools (e.g., Guru).
Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript’s total rewards package.
Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.
Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.
What to Know Before You Apply
We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.
A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.
Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].
All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.
We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.