About Wing Assistant

Wing Assistant is the world’s first on-demand B2B concierge service, redefining the "Future of Work" by connecting innovative companies with top-tier global talent. While we started with administrative support, we have rapidly evolved into a comprehensive talent solution. Whether our clients need specialized technical help, creative marketing minds, or operational experts—if they need support, we provide the highest quality candidates to deliver it.

At our core, we are a tech-enabled platform that combines a sophisticated software experience with elite human intelligence. We serve a wide variety of industries, helping startups and established enterprises alike offload recurring work so they can focus on high-level growth.

Role Overview:

We are looking for a detail-oriented and proactive E-commerce Virtual Assistant to manage day-to-day operations for our Shopify store. The ideal candidate has a strong background in managing subscription-based models and ensuring a seamless backend experience for customers.

Key Responsibilities

• Shopify Management: Handle product uploads, updates, and general store maintenance. Ensure all listings are accurate and optimized.

• Subscription Management (Skio): Manage customer subscriptions, troubleshoot recurring billing issues, and handle swaps or cancellations within the Skio platform. This is essential

• Order Coordination: Monitor incoming orders and ensure they are moving through the fulfillment pipeline efficiently.

• Customer Support: Address inquiries related to orders, shipping, and subscription modifications with a high level of professionalism.

• Inventory Tracking: Maintain accurate stock levels and alert the team when inventory for key products is running low.

Requirements

• Shopify Expertise: Proven experience navigating the Shopify admin dashboard and apps.

• Skio Proficiency: Direct experience managing subscriptions via Skio is a non-negotiable requirement.

• E-commerce Background: At least 2+ years of experience working with online retail brands.

• Technical Savvy: Ability to quickly learn new tools and troubleshoot minor technical glitches.

• Communication: Excellent written English skills for internal reporting and external customer interactions.

Preferred Qualifications

• Experience with email marketing platforms (e.g., Klaviyo).

• Basic understanding of inventory management software.

• Available to work during designated business hours with a reliable high-speed internet connection.