We are looking for a Partnerships Operations Manager to act as the operational lead of GoMining’s referral and partnerships program.
This role is effectively a deputy to the program owner: responsible for execution, coordination, and operational excellence across the partnerships team. You will ensure that plans are delivered on time, communication is aligned, and partner-facing initiatives are executed smoothly, while also proactively suggesting improvements and new ideas.
Responsibilities
- Monitor execution of tasks, deadlines, and commitments across the referral and partnerships program.
- Coordinate the work of Affiliate Managers, Referral Managers, and Account Managers.
- Act as a bridge between the partnerships team and marketing, design, product, and support teams.
- Prepare regular reports on program performance, task status, and key metrics.
- Work with numbers: track KPIs, partner activity, and revenue dynamics.
- Communicate new features, promotions, and updates internally and ensure they are properly delivered to partners via managers.
- Collect partner requests and feedback, assess priorities, and translate them into clear tasks for product and design teams.
- Oversee preparation of partner materials, designs, communications, gifts, and special activities.
- Initiate surveys, internal improvements, and process optimizations within the program.
- Support and motivate the team, helping with prioritization and day-to-day operational decisions.
Requirements
- Experience in operations, program management, project management, or similar coordination-focused roles.
- Strong ability to manage processes and align multiple teams and stakeholders.
- Excellent organizational and communication skills.
- Confidence working with metrics, reports, and KPIs.
- Experience with task trackers and CRM systems (Monday is a strong plus).
- Proactive mindset with the ability to suggest improvements, not just execute tasks.
- Interest in crypto, fintech, or digital products and willingness to learn the domain.
- English level B2 or higher.
Nice to Have
- Experience establishing QA processes and mentoring teammates.
- Interviewing and onboarding new QA engineers.
- Experience testing blockchain / Web3 applications.
Benefits
- Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
- Work-life fit: remote or hybrid format with flexible hours across international teams.
- Paid leave: up to 28 vacation days, 15 sick days, plus local holidays.
- Recognition programs: structured performance reviews and team awards.
- Team culture: retreats in international locations (for example, company villa in Turkey, Bali).
