Senior Consultant, Client Success

The Senior Consultant, Client Success is a client facing individual contributor role serving as a Visa Commercial Solutions subject matter expert. The Consultant enables new client capabilities promotes product adoption and optimizes client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Client Services Sales and Product you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist located in Warsaw, Poland and reporting to Director of Visa Commercial Solutions VCS Client Success Management. The VCS CSM team is made up of specialized Client Success Managers in collaboration with colleagues across Visa to ensure our clients get the best value from our solutions. The team also focus on ways to optimize performance and cardholder experience and spot opportunities to grow further value across the partnerships we have with clients.

Responsibilities include:

• Support and or oversee the implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Clients toward faster time to value with maximized adoption of deployed products.
• Ensure Client operational goals and success metrics for their Visa Commercial Solutions product landscape is understood.
• Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward looking relationship strategy and optimization opportunities and executing against Client Success Plans.
• Drive and deliver initiatives to improve client adoption of Visa Commercial products and use of Visas self service tools.
• Stay current with the latest payment processing trends Visa solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
• Establish relationships with Client Services and other cross functional teams within Visa to deliver subject matter expertise consultation as needed to optimize client performance.
• Provide Visa Commercial Solutions subject matter expertise and consultation to Visa clients by leveraging insights and understanding of their local markets and product needs within the relevant verticals they operate to continually enhance the Client experience.
• Support periodic operational reviews with Clients and Visa stakeholders incorporating input comparison and client progress against product metrics.
• Proactively identify and drive opportunities to optimize client performance by monitoring client health.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Preferred Qualifications:
8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Technically proficient in payment processing of card transactions, both plastic
and virtual within commercial business to business flows.
Able to communicate complex technical terms and or processes in business
language tailored to client
Self starter able to achieve results as part of an effective team across
countries and time zones
Able to effectively prioritize and multitask under deadlines
Experience representing technical and or business issues and solutions to
influence audiences at multiple levels of an organization including executives
in support of strategic business plans
Knowledge of the payment industry such as trends threats competitors and
regulatory environments
Certifications or qualifications in Client Customer Success, project
management, or related areas of practice and expertise.

Basic to intermediate proficiency in the following skills:
Building client relationships. Build credibility and create trust-based relations
and partner with clients to build their business
Becoming customer centric. Listen to and prioritize customer needs to drive
value realization and build trusted partnerships
Success planning. Build measurable actions plans to help clients achieve their
business goals and realize value from their products solutions
Client engagement. Communicate clearly and effectively with clients
Proactiveness. Think ahead and take action
Critical thinking. Take ownership over problems and find creative solutions to
complex problems
Technical skills. Continuous acquisition application and refinement of technical
skills relevant to the role and payments including presentation skills and proficient in use of GenAI

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.