This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Manager in United Kingdom.
This is a high-impact founding Account Manager role where you will help define and build the post-sale customer success and account management motion from the ground up. Rather than executing an existing playbook, you will actively shape it, designing how customers experience value from onboarding through expansion and renewal. You will work closely with some of the most innovative go-to-market teams in tech, helping them fully adopt and embed a widely used sales framework across their organizations. The role blends strategic account ownership, commercial growth, and customer advocacy in a fast-moving, remote-first environment. You will act as a trusted advisor to senior stakeholders while ensuring customers realize measurable value and long-term success. This is a unique opportunity for someone who thrives in ambiguity, enjoys building from scratch, and is motivated by directly influencing revenue growth and customer outcomes.
Accountabilities:
- Define and execute the post-sale customer journey, from onboarding and activation through renewal and expansion.
- Own and grow a portfolio of strategic customers, acting as a trusted advisor and long-term partner.
- Drive net revenue retention by identifying and executing upsell and cross-sell opportunities aligned with customer maturity and goals.
- Lead renewal conversations with commercial confidence, ensuring value realization and proactively managing churn risk.
- Collaborate with enablement and product teams to maximize customer adoption and value extraction.
- Serve as the voice of the customer, feeding insights back into product and strategy to improve offerings.
- Build and execute quarterly account plans to achieve and exceed retention and expansion targets.
- Contribute to a strong cross-functional and customer-centric culture across the organization.
Requirements:
- Proven experience in Account Management, Customer Success, or similar post-sale commercial roles in SaaS or B2B environments.
- Strong ability to engage and influence senior stakeholders, including C-level executives and VP-level leaders.
- Demonstrated success in driving renewals, retention, and revenue expansion within enterprise accounts.
- Strong commercial acumen with the ability to identify growth opportunities and execute strategic account plans.
- Excellent communication skills with the ability to simplify complex ideas and lead value-based conversations.
- Highly proactive, self-driven mindset with the ability to thrive in a remote and fast-paced environment.
- Strong curiosity and passion for understanding customer needs and delivering measurable outcomes.
- Comfortable working in ambiguous, builder-type roles where processes and playbooks are still evolving.
Benefits:
- Remote-first work environment with flexibility across Europe.
- Opportunity to shape and define a foundational Account Management function.
- Direct impact on customer success, revenue growth, and product direction.
- Close collaboration with experienced GTM and product teams in a high-growth environment.
- Exposure to leading global technology and go-to-market organizations.
- Strong culture of ownership, autonomy, and continuous learning.
- Opportunity to build long-term strategic relationships with enterprise customers.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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