This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Advisor Service Centre Representative Bilingual based in Canada.
This role offers the opportunity to deliver exceptional support and guidance to clients, advisors, and financial professionals across Canada.
You will play a key part in helping individuals navigate investment-related questions and access the information they need to achieve their financial goals.
Working in a fully remote environment, you will join a collaborative team focused on service excellence, trust, and meaningful client relationships.
The position combines communication, problem-solving, and financial knowledge to create positive experiences for every interaction.
You will receive comprehensive training and ongoing support to build your expertise and grow within the organization.
This opportunity is ideal for a bilingual customer service professional who enjoys helping others, learning continuously, and making an impact in the financial services industry.
Accountabilities:
- Provide exceptional customer service support to investment advisors, advisor support teams, and investors through inbound contact centre interactions.
- Respond to client inquiries by providing accurate information, resolving concerns, and directing requests to the appropriate departments when needed.
- Support advisors and investors with information that helps them make informed decisions regarding short-term and long-term investment strategies.
- Represent the organization professionally by delivering timely, reliable, and client-focused service experiences.
- Communicate effectively in both French and English with clients and colleagues across Canada.
- Apply strong analytical and problem-solving skills to understand client needs and provide appropriate solutions.
- Maintain attention to detail while managing multiple requests and ensuring accuracy in all interactions.
- Adapt to evolving processes, technologies, and service expectations in a fast-paced environment.
- Participate in training, coaching, and continuous development opportunities to strengthen product knowledge and service capabilities.
Requirements:
- College diploma or equivalent professional experience required; recent graduates are encouraged to apply.
- Bilingual proficiency in French and English, both written and verbal, is required.
- Strong passion for delivering outstanding client experiences and building positive relationships.
- Excellent written and verbal communication skills with the ability to explain information clearly and professionally.
- Strong desire to learn, develop new skills, and grow within a supportive environment.
- Ability to collaborate effectively while contributing to an inclusive and team-oriented workplace culture.
- Flexible and adaptable mindset with the ability to manage changing priorities.
- Strong analytical thinking and problem-solving skills to address client needs effectively.
- Comfort with adopting new technologies and digital tools.
- High level of organization, accuracy, and attention to detail.
- Ability to work rotating shifts Monday to Friday between 8:00 AM and 8:00 PM EST.
Benefits:
- Contract position with full-time hours ending July 12, 2027.
- Competitive hourly compensation ranging from CA$27.40 to CA$33.80 based on experience and qualifications.
- Fully remote work arrangement with flexible working options.
- Extensive onboarding, training, and ongoing support to help you succeed in the role.
- Comprehensive health benefits starting from the first day, including employer-paid premiums and mental health support coverage of up to $6,000 annually.
- Group RRSP contributions provided by the employer without requiring employee matching.
- Parental leave top-up providing up to 100% of salary for 25 weeks.
- Home office equipment support of up to $650.
- Generous time off policy, including paid volunteer days annually.
- Access to professional development opportunities, training courses, tuition reimbursement, and career growth resources.
- Inclusive workplace culture with employee resource groups and programs supporting diversity and belonging.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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