Job Description

Bring your technical talent to the Pilot team! This opportunity is not too good to be true; you’ll receive an annual company performance-based bonus, enjoy weekends off, and have no on-call requirements. You’ll be dispatched from home, work 45–50+ hours per week, and be paid port to port.

We provide a company service vehicle, tools, equipment, cell phone, and iPad (personal tools are also allowed). You will play an important part in keeping approximately 15 store locations running smoothly throughout the Knoxville, TN region.

Position Summary

The purpose of this role is to perform installations, preventive maintenance, and repairs on facility HVAC/R systems, food service equipment, plumbing, fuel dispensers, and electrical systems within various food and retail locations.

Responsibilities

• Respond to service requests; troubleshoot, diagnose, and repair equipment in accordance with warranty requirements and industry standards
• Communicate repair status with the service technician supervisor and store management
• Complete same-day work order notes and submit them to your supervisor; ensure proper charge allocations
• Monitor and maintain adequate stock levels
• Maintain service vehicle, tools, and uniforms to company standards
• Diagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems (training provided)
• Inspect facility interiors and exteriors for safety and maintenance issues
• Perform preventive maintenance on equipment, including but not limited to: rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipment
• Ensure all repairs and work activities comply with OSHA and Pilot Company regulations
• Model company values and support exceptional guest and team member experiences
• Follow all rules, policies, procedures, and safety standards established by Pilot Company
• Focus on diagnosing and repairing HVACR systems, hot side equipment, and other assigned items. 
• Support the preventative maintenance (PM) program, including HVACR, plumbing, and other assigned tasks. 
• Provide coverage for regions during periods of vacancy, paid time off (PTO), or leave of absence (LOA).
• Respond to corporate project requests and surveys. 
• Follow proper lockout/tagout procedures and safety protocols when working on electrical or mechanical systems. 
• Complete service appointments, accurately insert notes, and communicate with facility maintenance. 
• Ensure timely completion of service appointments. 
• Respond to service requests; troubleshoot, diagnose, and repair based on warranty and industry standards. 
• Communicate with the service tech supervisor and store management to report repair status. 
• Complete same-day work order repair notes and forward to supervisor; ensure charge allocations are entered accordingly. 
• Monitor truck stock to ensure required parts are available. 
• Maintain service vehicle, tools, and uniforms in accordance with company standards. 
• Perform routine testing and calibration of equipment to ensure optimal operation and compliance with standards. 
• Ensure repairs, equipment, and work activities are performed in accordance with OSHA regulations. 
• Maintain clean and organized maintenance workspaces and company vehicles. 
• Provide support during emergency situations, such as power outages or safety incidents. 
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level. 
• Ensure all activities are in compliance with safety rules, regulations, policies, and procedures.
• Travel required up than 100%
• Complete other duties as assigned.

This position requires candidates to be legally authorized to work in the United States without employer sponsorship

• High school diploma or equivalent required
• Valid state driver’s license and positive driving record required
• Minimum 3 years of recent commercial HVAC service experience required; EPA Universal 608 certification required
• Minimum 3 years of recent experience repairing commercial cooking or refrigeration equipment required
• Basic knowledge and ability to repair commercial plumbing and electrical systems
• Basic understanding of OSHA guidelines (OSHA 10 training provided)
• Strong analytical, problem-solving, and communication skills
• Ability to work independently with minimal supervision
• Intermediate mathematical ability
• Ability to read and interpret site drawings
• Strong attention to detail and customer service skills
• Ability to work in congested areas during business hours
• Ability to collaborate effectively with internal departments
• EPA Section 608 certification

Physical Requirements

• Ability to climb ladders
• Lift and carry up to 50 lbs
• Work in inclement weather
• Ability to bend, stoop, twist, crawl, and kneel
• Participate in company-sponsored training, including safety training

• Weekly pay
• Medical, dental, vision, life insurance
• 401(k) with company match
• Tuition assistance
• Adoption assistance
• Paid Time Off (PTO)
• Fuel discount
• Company-provided uniforms, including boots, jackets, shirts, and pants
  • Boots reimbursed up to $150 annually
  • Pants reimbursed up to $200 annually
• All required PPE provided