This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior AI Deployment Engineer (Remote). In this role, you will play a crucial part in managing technical implementation activities after customer sales and throughout the onboarding process. Your expertise will ensure that customers achieve a successful implementation experience, which is vital in setting the tone for their ongoing relationship. You’ll collaborate with various teams to ensure onboarding is tailored to Partner needs, providing an exceptional start that leads to lasting success. Your ability to manage varied aspects of the deployment process will make a significant impact on customer satisfaction and engagement.
Accountabilities
- Collaborate with customers and pre-sales teams to understand requirements through detailed discovery and information gathering.
- Work with Engineering and Product teams to review the scope, discuss CX design options, identify potential risks and establish timelines.
- Design, build, and deploy the CX bot.
- Collaborate with design engineering teams and the Partner to connect the Partner’s knowledge sources to the platform.
- Develop, test, and implement the models to enhance bot accuracy, performance and stability.
- Integrate bot with existing systems and platforms to provide seamless user experiences.
- Facilitate User Acceptance Testing with the Partner to validate the deployment.
- Oversee the bot's deployment to the production environment, ensuring a smooth launch.
- Continuously monitor and optimize bot performance, adjusting based on user feedback and analytics.
- Create operating procedures for support associates and ensure successful completion of their training on support systems and the AI bot.
- Serve as a liaison between the Product team and customers, capturing feedback and communicating product updates.
- Collaborate with Sales, Customer Success and other internal teams to ensure consistent customer experiences.
Requirements
- 4-6 years of experience building and deploying conversational AI solutions (voice and chat bots).
- 4-6 years of experience in a customer-facing implementation or consulting role, preferably in B2B SaaS or enterprise software.
- Experience integrating AI solutions with support CRMs such as Zendesk, Gorgias, and Kustomer.
- Demonstrate strong practical knowledge of web technologies, including HTML, CSS and JavaScript.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and persuade C-suite leaders and stakeholders.
- Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals.
- Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively.
- Strong analytical and problem-solving abilities.
Benefits
- Take on challenges that actually move the needle in an industry ready for change.
- Earn competitive pay while building a career with endless opportunities.
- Enjoy remote work with the focus and flexibility to do your best work.
- Grow in an environment that rewards ambition and sharp execution.
- Thrive in a team environment where collaboration is the foundation of your success.
- Be part of a people-first, values-driven organization.
- Work with innovative global partners and diverse teams.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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