This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Customer Service Advocate – French and English Required based in Canada.
This role offers an opportunity to deliver exceptional customer experiences by supporting clients as their first point of contact for banking-related inquiries.
You will help resolve customer needs across multiple channels while building trust and maintaining strong client relationships.
The position combines communication skills, problem-solving, digital tools, and compliance awareness in a fast-paced service environment.
You will work remotely while collaborating with a supportive team focused on delivering accurate and efficient solutions.
This opportunity is ideal for a bilingual professional who enjoys helping people, learning financial products, and developing a career in customer service.
The role provides structured training, career growth opportunities, and the chance to make a direct impact on customer satisfaction from day one.
Accountabilities:
- Serve as the first point of contact for clients by handling inbound calls and resolving inquiries through multiple service channels.
- Evaluate customer needs and provide timely, accurate, and effective solutions while delivering a high-quality service experience.
- Navigate multiple computer systems and customer service platforms simultaneously to manage account requests efficiently.
- Develop and maintain knowledge of financial products and services to provide relevant and personalized client support.
- Identify potential risks during customer interactions and apply appropriate judgment to recommend solutions that protect both clients and the organization.
- Follow compliance standards, regulatory requirements, and internal policies during all customer interactions.
- Resolve client concerns and disputes while maintaining trust and supporting long-term customer relationships.
- Meet service performance objectives, including quality standards and first-contact resolution goals.
- Document customer interactions accurately and complete required administrative tasks.
- Collaborate with team members to share knowledge and contribute to continuous service improvement.
Requirements:
- High school diploma or equivalent required.
- 1–3 years of experience in customer service, client support, or another service-oriented role.
- Strong verbal and written communication skills in both French and English.
- Ability to communicate professionally with customers and adapt to different situations.
- Proficiency with Microsoft Office tools and Windows operating systems.
- Strong data entry skills with attention to accuracy and detail.
- Ability to manage multiple systems and platforms simultaneously in a fast-paced environment.
- Strong problem-solving skills with the ability to analyze situations and provide appropriate solutions.
- Customer-focused mindset with a commitment to delivering positive experiences.
- Ability to work assigned shifts during business hours, including weekends and statutory holidays when required.
- Ability to work remotely with a dedicated quiet workspace and reliable high-speed internet connection.
Benefits:
- Competitive salary range of approximately $49,500 – $54,500 CAD annually ($25.38 – $27.95 per hour).
- Fully remote work opportunity from Canada.
- Day-one medical and dental health coverage.
- Retirement and savings plan options.
- Generous paid time off, including vacation and holidays.
- Mental health resources and employee assistance programs.
- Flexible work strategies and supportive team environment.
- Structured training and career development opportunities.
- Opportunity to build experience within a global financial services environment.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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