This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Restructure Specialist based in Canada.
This role plays a key part in supporting customers facing financial difficulty by guiding them through restructuring and collections solutions with professionalism, empathy, and accuracy. You will engage directly with clients to understand their situation, assess payment options, and recommend tailored strategies that support both customer outcomes and organizational risk management goals. Working in a fast-paced, regulated financial environment, you will handle a mix of customer service, account analysis, and collections-related support activities. The position requires strong communication skills and the ability to build trust with customers while navigating sensitive financial conversations. You will collaborate with internal teams to ensure accurate processing, proper escalation, and consistent application of policies. This is a high-impact role where customer experience and financial stewardship go hand in hand.
Accountabilities:
- Engage with customers through inbound and outbound communication to assess financial situations and provide guidance on restructuring and payment solutions.
- Review delinquent, high-risk, or written-off accounts and identify appropriate loss mitigation or collections strategies in line with policies and procedures.
- Deliver clear, empathetic, and professional customer service while building trust and maintaining long-term client relationships.
- Process account updates, documentation, transactions, and customer requests with a high level of accuracy and compliance.
- Analyze customer information and financial data to recommend suitable solutions and escalate complex cases when necessary.
- Support collections lifecycle activities, including loan modifications, payment arrangements, and default prevention measures.
- Collaborate with internal stakeholders and refer customers to appropriate business units when additional support is required.
- Maintain strict confidentiality of customer and financial data while adhering to regulatory and organizational standards.
Requirements:
- 2โ3 years of experience in customer service, collections, financial services, or a related client-facing role.
- Post-secondary education in business, finance, administration, or a related field is preferred, or equivalent experience.
- Strong bilingual communication skills in French and English (written and verbal).
- Solid understanding of collections processes, financial products, or credit risk concepts is an asset.
- Strong analytical and problem-solving abilities with attention to detail and accuracy.
- Ability to handle sensitive conversations with professionalism, empathy, and emotional intelligence.
- Excellent organizational skills with the ability to manage multiple cases and priorities in a fast-paced environment.
- Strong collaboration skills and ability to work effectively within structured policies and regulatory frameworks.
Benefits:
- Competitive salary range of $38,500 โ $71,000 CAD, depending on experience and qualifications.
- Performance-based incentives and discretionary bonus opportunities.
- Comprehensive health, dental, and vision insurance coverage.
- Retirement savings plan with employer contributions.
- Tuition reimbursement and ongoing learning and development support.
- Access to structured training, coaching, and career development programs.
- Inclusive, diverse, and supportive work environment focused on growth and employee well-being.
- Additional perks such as life insurance, accident coverage, and wellness resources.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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