This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business and Financial Performance Manager based in the United States.
This role plays a critical part in driving financial clarity and performance excellence within a high-growth, service-driven environment. You will act as a key financial partner to operational leadership, translating complex business activity into actionable financial insights that guide strategic and day-to-day decision-making. The position is responsible for forecasting, performance analysis, and profitability optimization across a contact center business unit. You will develop and maintain financial models that support pricing, cost efficiency, and margin improvement initiatives. Working cross-functionally with Finance, Operations, Sales, and other stakeholders, you will help align financial goals with operational execution. This is a highly analytical and influential role suited for a professional who thrives on turning data into strategy and impact. Your work will directly shape financial outcomes, business efficiency, and long-term growth.
Accountabilities:
- Lead financial performance management for a contact center business unit, monitoring revenue, expense, and margin performance against financial targets.
- Own forecasting, planning, and in-period performance analysis, translating operational drivers into actionable financial insights and recommendations.
- Develop and maintain cost-to-serve and profitability models to support pricing strategy, operational decisions, and long-term planning.
- Identify financial risks and opportunities, partnering with leadership to implement corrective actions and performance improvements.
- Provide decision support for business cases, investments, and strategic initiatives, including ROI and cost impact analysis.
- Collaborate cross-functionally with Finance, Operations, Sales, and other teams to align financial goals with execution.
- Improve financial reporting, forecasting processes, and analytical tools to enhance accuracy, visibility, and decision speed.
- Serve as a trusted advisor to leadership by translating complex data into clear, strategic business recommendations.
Requirements:
- Bachelor’s degree in Finance, Accounting, Economics, Business, or related field (MBA preferred).
- 6+ years of experience in financial planning, analysis, forecasting, or business performance management.
- Strong experience in cost modeling, profitability analysis, pricing strategy, or service-based financial environments.
- Proven ability to translate operational data into financial insights and strategic recommendations.
- Advanced analytical skills with experience working with large datasets and financial systems.
- Proficiency in Excel and experience with BI tools such as Power BI or Qlik.
- Strong communication skills with the ability to simplify complex financial concepts for non-financial stakeholders.
- Demonstrated ability to influence decision-making and collaborate across multiple business functions.
- Strong problem-solving skills with a focus on root-cause analysis and performance improvement.
- Ability to manage multiple priorities independently in a fast-paced, dynamic environment.
Benefits:
- Competitive salary range: $67,700 – $86,300 annually, based on experience and qualifications
- Comprehensive medical, dental, and vision insurance
- Health Savings Account (HSA) with company contributions
- 401(k) retirement plan with employer match
- Paid time off, paid holidays, and flexible leave policies
- Remote-first work environment with flexibility and work-life balance support
- Mental health and well-being programs, including Employee Assistance Program (EAP)
- Tuition reimbursement and professional development support
- Life, disability, and supplemental insurance options
- Inclusive, collaborative culture focused on belonging, integrity, and continuous improvement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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