Monitoring team performance with respect to TAT, Productivity & Quality.
Monitoring the Ageing buckets, Query Analysis and Error analysis and execution of action items and ICF control checks
Driving Employee engagement within the team.
Well equipped with the domain knowledge, Self-Production & TL Approvals
Driving Improvement projects by self, ideations with team.
Conducting team meetings on regular basis to discuss the process health with the team.
Conducting performance review with the team on monthly basis.
Preparation of Quarterly Incentives for team.
Periodic review of Productivity targets & Time & Motion
Conduct and review annual appraisals of the team members.
Sharing feedback with the team on a regular basis.
Leave Management for self and team.
Co-ordinate with other teams to ensure smooth operations like IT Ops & Infra.
Drive & Conduct (as per feasibility) UAT’s for any process changes be that by Automation, Process Improvements like EDI, SIS, Workflow implementations.
Close Liaison with Process Owner and Process Experts on a regular basis.
Assist to ensure Process standardization.
Interacting with customers on Process Quality and Updates for the process topics or for addressing any challenges.
Present & assist in analysis for Monthly Governance ppt and meetings.
Ensuring Compliance & Integrity for self and team
Support for new process transitions and presentations to various audiences, including GBS Leadership team, sponsors and key stakeholders.
Exposure to Retail / wholesale industry + IT Projects (Automation / ERP implementation) is a plus.
Required Technical Competencies
SAP / Other ERP expertise
MS Office Suite/ Teams Expertise
Managerial Requirements
Time Management.
People Management
Stakeholder Management
Project Management
Discipline towards Monitoring of Process Health.
Proactive Escalations
Eye for detail / Analytical skills
Problem Solving
Conflict Management
Change Management
Business Acumen
Basic Qualifications
Bachelor’s degree in business administration- Finance (preferred reputed institute)
8 years+ of experience in Supplier Accounting (PTP) End-to-End Process – Transformation, Transition, Service delivery
Experience in people leadership with leading multiple teams across – P2P process.
Stakeholder engagement & relationship management including stakeholder visits.
Tracking and reporting Operational KPIs and ensure targets are met.
Hands on Knowledge of end-to-end Accounts Payable process
Hands on knowledge on SAP
Knowledge of ICF controls
Expertise in using MS Office tools (Excel, Power point, basics Macro)
Effective Communication and presentation skills
Knowledge of Quality Tools like Problem Solving techniques.
Six Sigma / Lean / Agile certified (preferred)
Behavioral Competencies
Proactive and Solution oriented attitude
Leading by example
Flexibility to handle changing situations and unexpected challenges
Strategic Thinking.
Willingness to learn and grow within the role and showing potential for future leadership position.
