This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Claims Director, Rideshare based in United States.
This is a senior leadership role responsible for shaping and scaling a modern, technology-enabled claims organization focused on rideshare-related property, auto, and bodily injury claims. You will oversee the end-to-end claims experience, ensuring each customer interaction is handled with speed, accuracy, and empathy while maintaining strong operational discipline. The role blends strategic direction with hands-on leadership, requiring you to guide teams, optimize workflows, and improve performance through data and automation. You will work closely with product, engineering, and operations leaders to build smarter systems that reduce friction and elevate the customer journey. This is a highly cross-functional environment where innovation, continuous improvement, and customer-centric thinking are core expectations. You will also serve as a key escalation point for complex cases while driving consistency and accountability across distributed teams. The ideal candidate thrives in fast-changing environments and is motivated by transforming traditional claims operations into scalable, future-ready systems.
Accountabilities:
- Lead and develop a high-performing claims organization managing rideshare-related property, auto, and bodily injury claims across multiple workflows
- Own the end-to-end customer claims experience, ensuring service quality, efficiency, empathy, and regulatory compliance at every stage
- Define, track, and continuously improve key performance indicators tied to customer satisfaction, resolution speed, accuracy, and operational excellence
- Serve as the escalation point for complex or high-impact claims, providing guidance, resolution strategy, and decision-making support
- Use data, analytics, and customer feedback to identify operational bottlenecks and implement scalable process improvements
- Partner closely with Product and Engineering teams to enhance claims systems, automation tools, and digital workflows
- Drive talent development through hiring, coaching, performance management, and structured training programs
- Foster alignment across Claims Operations and other business functions to ensure consistent execution of customer-focused initiatives
Requirements:
- 10+ years of experience in insurance claims, ideally across auto, property, and bodily injury lines, with strong exposure to complex claims environments
- 5+ years of leadership experience managing teams, including remote or distributed teams preferred
- Strong understanding of claims operations, customer experience design, and end-to-end claims lifecycle management
- Demonstrated ability to improve processes, drive performance metrics, and lead continuous operational improvements
- Experience working in data-informed environments with a focus on analytics, KPIs, and operational reporting
- Strong collaboration skills with the ability to partner effectively across Product, Engineering, and operational leadership teams
- Ability to manage escalations, resolve complex cases, and make sound decisions under pressure
- Bachelor’s degree in business or related field required; advanced degree is a plus
- Strong communication, leadership, and change management skills in fast-paced, evolving environments
Benefits:
- Competitive health insurance coverage including medical, dental, and vision plans nationwide
- 401(k) retirement plan with employer matching contributions
- Generous paid time off to support rest, recovery, and work-life balance
- Paid family leave policy after qualifying tenure
- Remote-first work model allowing flexibility to work from anywhere
- Provided work equipment including laptop and productivity-enhancing tools
- Inclusive, empathetic, and transparent team culture focused on empowerment and continuous improvement
- Opportunity to work in a high-growth environment redefining the future of claims through technology and automation
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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