This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Coordenador(a) de Customer Success (Engajamento de Clientes) in Brazil.
In this role, you will lead a high-performing team focused on driving customer engagement, adoption, and satisfaction across a diverse portfolio of clients. You will manage both direct and indirect reports, ensuring that team members are aligned with business goals and equipped to deliver value at every stage of the customer journey. The position combines leadership, strategic oversight, and operational execution, with a focus on proactive customer success and retention. You will collaborate across teams, analyze performance metrics, and implement initiatives that enhance customer experience and reduce churn. Your work will directly impact client satisfaction, loyalty, and the overall success of the organization. This is an exciting opportunity for a leader who thrives in a fast-paced, growth-oriented environment.
Accountabilities
- Lead the customer engagement team, guiding clients through onboarding, key milestones, and risk mitigation using health score insights
- Manage direct leaders and indirectly oversee a team of 20-30 people, fostering high performance, professional growth, and accountability
- Drive retention and satisfaction by ensuring the team builds strong relationships, understands client business challenges, and acts proactively
- Monitor customer success KPIs and lead indicators to identify trends, prevent churn, and promote expansion opportunities
- Participate in cross-functional discussions, providing data-driven insights to inform decisions and strategy
- Develop and maintain efficient processes, workflows, and project management practices to enhance team performance
- Define and track measurable OKRs for the team, ensuring alignment with business objectives
- Allocate resources strategically to optimize cost, timelines, and quality of deliverables
Requirements
- Proven experience managing customer engagement or success teams at scale
- Strong background in B2B SaaS environments
- Experience leading leaders and managing teams across small to large accounts
- Proficiency in data analysis, KPI monitoring, and performance evaluation
- Strong project management skills and experience implementing efficient processes
- Excellent leadership, coaching, and people development capabilities
- Ability to drive a customer-centric culture focused on retention, adoption, and satisfaction
- Strong communication, problem-solving, and decision-making skills
Benefits
- Flexible meal allowance: R$ 40,00 per working day
- Home office support
- Transportation benefits including commuter services and shuttle options
- Health plan (Bradesco) and dental plan (Amil Dental)
- Pharmacy assistance
- Childcare support
- Birthday day off to celebrate as desired
- Fitness and wellness benefits through partner apps and services
- Mental health support via therapy and meditation platforms
- Cultural and educational partnerships including SESC, Omie Academy, and English courses
- Discount programs, travel benefits, life insurance, and more
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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