This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Partner, Enterprise in United States.
This role is a key member of the Enterprise Customer Success team, responsible for driving retention, satisfaction, and growth across high-value accounts. The Customer Success Partner will manage day-to-day relationships with enterprise clients, working closely with account managers to ensure adoption and effective use of products and services. The role requires proactive problem-solving, operational excellence, and data-driven decision-making to monitor account health, resolve escalations, and identify expansion opportunities. This position balances strategic outreach with hands-on account support, ensuring clients achieve their goals while fostering long-term partnerships. It is ideal for someone motivated by customer impact, collaboration, and working in a dynamic, fast-growing environment. Remote work is supported, with opportunities to influence enterprise-level client success strategies.
Accountabilities
- Own the day-to-day relationship management of enterprise and strategic client accounts
- Serve as the primary point of contact for clinical and non-clinical stakeholders
- Monitor account health and proactively address declining engagement or order volume
- Resolve escalations and root causes to ensure customer satisfaction and retention
- Support product adoption and utilization across all services and solutions
- Track key account metrics, prepare reports, and provide insights to inform account strategies
- Identify and execute expansion opportunities, including cross-sell and upsell initiatives
- Gather client feedback and relay actionable insights to internal teams for continuous improvement
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field
- 1–2 years of experience in account management, customer success, or client-facing roles, preferably B2B
- Strong verbal and written communication skills for clear client and team interactions
- Proven ability to build rapport and trust with clients at multiple organizational levels
- Detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced environment
- Comfortable learning and navigating new software platforms and digital tools
- Proactive problem-solving mindset with a customer-centric approach
- Team-oriented, collaborative, and adaptable
Benefits
- Competitive salary and benefits package, regionally adjusted
- Remote work flexibility across the United States
- Opportunities for professional development and career growth
- Collaborative and innovative team environment
- Chance to make a measurable impact on enterprise client success
- Comprehensive wellness support, including healthcare, dental, mental health resources, parental planning, and paid time off
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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