This position is posted by Jobgether on behalf of a partner company. We are currently looking for a CRM Analyst Senior (Marketing Cloud) in Brazil.
This role is responsible for managing and optimizing customer relationship initiatives across multiple channels using Salesforce Marketing Cloud. You will design and implement data-driven campaigns, monitor performance metrics, and ensure high-quality execution of marketing programs. The position requires technical proficiency, strategic thinking, and a collaborative mindset to coordinate cross-functional projects and deliver actionable insights. You will also play a key role in data management, automation, and reporting, helping to drive customer engagement, retention, and business growth. The ideal candidate thrives in a fast-paced environment, enjoys solving complex problems, and seeks opportunities to continuously enhance digital marketing practices.
Accountabilities
- Manage an integrated, multichannel CRM operation within Salesforce Marketing Cloud
- Organize and maintain structured, clean, and segmented data
- Develop strategies for acquisition, activation, engagement, and retention
- Create and manage complex customer journey campaigns and automations
- Monitor campaign performance, analyze metrics, and produce regular reports and dashboards
- Structure project management, client meetings, and presentations
- Provide training and support to team members, fostering technical skill development
- Implement agile methodologies for CRM deliverables and continuous improvement
Requirements
- Solid experience in client relationship management and customer-facing roles
- Proven expertise with Salesforce Marketing Cloud (strategy and operations)
- Experience analyzing KPIs, creating dashboards, and presenting results
- Strong analytical and investigative skills
- Highly organized, proactive, and detail-oriented
- Excellent written and verbal communication in Portuguese; English is a plus
- Eagerness to learn and adopt new tools, technologies, and best practices
- Ability to drive process improvements and implement creative solutions
Benefits
- Meal and food allowance via card
- Home office support
- Health and dental insurance
- Birthday day-off + bonus via allowance card
- Extended maternity and paternity leave
- Profit-sharing program
- Life insurance
- Childcare support
- Employee referral bonuses
- Transportation allowance
- Fitness platform (TotalPass)
- Health platform (Clude)
- Education discounts with partner institutions
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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