This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Executive - REMOTE. In this role, you will contribute significantly to enhancing the customer experience by addressing queries through various channels such as live chat, email, and social media. You'll troubleshoot technical issues that users face and ensure they have a seamless interaction with our services. Your collaboration with a dedicated team will involve active participation in product growth and providing insights on user experience. You will be a key player in fostering customer loyalty and satisfaction while embodying a positive, engaging approach to support.
Accountabilities
- Handle customer inquiries via live chat, email, and social media.
- Troubleshoot technical issues and enhance user experience.
- Report bugs and user experience issues to the development team.
- Actively participate in app growth and improvements.
Requirements
- Ability to quickly understand complex systems.
- Strong multitasking and prioritization skills.
- Ability to remain calm under pressure.
- Friendly and engaging demeanor with a positive attitude.
- Commitment to delivering excellent customer support, both written and verbal.
Benefits
- Competitive salary of £15,862 per annum.
- Discretionary performance-related annual bonus (up to 10% cash and 5% shares).
- Workplace pension scheme with a 5% contribution.
- Private medical insurance (medical history disregarded).
- Employee Assistance Programme.
- Cycle to work scheme.
- Flexible working arrangements.
- 28 days of holiday plus bank holidays.
- Annual training budget for professional development.
- Company laptop provided.
- Opportunity to make a significant impact in a fast-growing startup.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
