Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

The Senior Director – Enterprise Renewals Account Management will act as a strategic leader and operational catalyst, driving retention and growth across the Americas enterprise portfolio, encompassing EMEA and APJ regions (Central, East, South, North-West). Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture.

What You’ll Do

Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
Leading the team to reach Account Growth Quotas (Renewal + Expansion)
Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
Creating win back plays for the Enterprise
Providing structured insights and customer and market trends in the Enterprise
Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
Engage directly with customer C-Suite executives
Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

What You’ll Bring

10+ years' experience leading successful Renewals, Sales or Customer Success Teams
Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management.
Strong business acumen and ability to navigate complex organizational structures.
Expertise in negotiation, stakeholder engagement, and change management.
Experience in SaaS or subscription-based business models preferred.

What You’ll Get

30 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Statutory public health insurance with employer and employee contributions
Statutory pension scheme with employer and employee contributions
Statutory accident insurance fully funded by Veeam
Supplemental pension plan with employer match and salary sacrifice option
Supplemental accident insurance with 24/7 worldwide coverage
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

#LI-AG2

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

Sr. Director, Renewals & Customer Success - Enterprise (EMEA & APJ)

About the Role

What You’ll Do

What You’ll Bring

What You’ll Get

Related Jobs

Senior Director, Customer Success Product Portfolio Management

Risk Partner (Support Functions)