Who You Are

As an International HR Operations Manager for APAC, you’ll be the go-to “on the ground” expert in charge of understanding and implementing local compliance processes, communicating these processes across the International organization, and executing processes directly with customers and employees where needed. As a local HR Operations Manager, you care deeply about both the employee and customer experience. You can simplify and articulate legalese and complex concepts into clear, easy-to-understand terms. You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive improvements. You love learning about new products and subject matter (such as employment law updates), and helping others learn as well. You will develop proactive initiatives to maintain our overall compliance in the market, coordinating with other stakeholders across the International Customer Success, Sales, Legal, and Product teams.

You have a natural curiosity to develop deep subject matter expertise in your region, combined with a people-first and practical mindset. You are a problem solver who genuinely enjoys figuring out how and why things work, and you have an ability to both design the right compliance processes and implement them first-hand.

Your Success Profile

What You Will Work On

• Develop, oversee, and implement the administration and operations of HR programs and policies at each stage of the employee and customer lifecycle, including: onboarding, employee status changes, offboarding, transfers, payroll and other compensation changes, benefits enrollment and administration.
• Build deep knowledge base by building excellent relationships and network with local experts in legal, HR and related fields
• Partner with the cross-functional teams (such as Customer Success, Revenue Enablement, and Product Marketing) to create HR-related content, tools, and experiences for internal and external customers
• Work through creative and practical solutions to effectively answer complex HR questions and problems that arise from employees and customers; provide HR guidance and best practices, troubleshoot and resolve issues, and route feedback appropriately
• Display a high level of professionalism and compassion when working on sensitive customer and employee matters
• Explain complicated compliance and HR concepts in simple, user-friendly terms, communicating with both our customers and employees on the ground
• Collaborate with Product, Engineering, Compliance and Legal stakeholders on our product, with an eye towards improving the customer and employee experiences
• Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As an International HR Operations Manager, results are paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.
• Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees.
• Manages complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Qualifications

• Minimum of 4 years of HR professional experience championing efficient, compliant, and people-focused processes across the region
• Experience managing complex HR compliance or legal situations with customers and employees
• Experience in counseling customers on complex employee relation matters with legal risk awareness
• Proven experience in managing competing customer support and project priorities
• Ability to establish and maintain standard operating procedures and user documentation
• Knowledge of data governance, privacy, and compliance in a HR context
• A collaborative, team player with a positive attitude, committed to being a business partner to internal customers

Bonus Points for:

• Prior experience working across multiple countries
• Specific experience in employer-of-record (EOR) and international products
• Experience of establishing HR policies and working norms in early stage environment
• Passion for innovation and technology trends, leveraging AI and automation
• Experience with payroll administration and benefits
• Experience using JIRA, Zendesk, Notion and Asana
• Multilingual fluency

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