Hiring Coordinator
•SerpApiHybrid· 12mo
⚙️ Operations⏰ Full-time📈 Mid Level💰 $75k-85k🇺🇸 Austin, USA
12mo ago
Kraken123·about 1 month ago
TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements.
We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people.
This is a broad role with a huge amount of variety. You’ll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action.
We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business.
As a TechOps Generalist, you’ll be a core contributor to the day-to-day delivery of TechOps services across the APAC region, working closely with the TechOps Lead and the wider global TechOps team.
While this isn’t a people management role, it is a role with real ownership. You’ll be trusted to take responsibility for problems and projects end-to-end, contribute to technical decision-making, and help shape how TechOps operates as we grow.
We strongly believe that great TechOps starts with empathy. You’ll spend a significant portion of your time supporting Kraken employees directly, seeing first-hand the problems they face and helping ensure technology enables rather than blocks great work.
We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it’s easy, human, and effective.
Provide hands-on 1st, 2nd, and 3rd line support across the business
Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure
Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements
Contribute to technical projects that improve security, reliability, and scalability
Design, improve, and automate systems and processes to reduce manual effort and operational risk
Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience
Support our offices in Melbourne and Japan, with potential expansion across APAC
Identify recurring problems and help build long-term solutions rather than short-term workarounds
Example TechOps projects include:
macOS and Windows MDM improvements and migrations
Identity provider and SSO improvements
Device trust and posture compliance solutions
Replacing insecure authentication factors with phishing-resistant alternatives
Office networking, AV, and access control improvements
SaaS migrations and integrations
Strong hands-on experience in an IT, TechOps, or systems-focused role
Deep knowledge of Windows and macOS, with confident troubleshooting skills
Hands-on experience providing 1st, 2nd, and 3rd line support
Comfort operating in highly ambiguous environments and managing competing priorities
A strong technical foundation across identity, MDM, SaaS, and networking
Ability to communicate clearly with both technical and non-technical stakeholders
A people-first mindset and a conscientious approach to decision-making
Experience supporting macOS, Windows, iOS, and Android environments
Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra)
Understanding of SSO technologies such as OAuth, SAML, and SCIM
Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks
Experience working across time zones or with distributed teams
A foundational understanding of programming or software engineering
Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler
Experience with office networking (we use Cisco Meraki)
Exposure to cloud platforms such as AWS