Job Description
The Assistant Manager – P&C Solutions Team is responsible for leading a team of HR Operations professionals to deliver high-quality, end-to-end employee lifecycle services across multiple countries. The role focuses on driving operational excellence, ensuring SLA and KPI adherence, coaching high-performing teams, supporting process improvements, and partnering with stakeholders to deliver a seamless employee experience while ensuring compliance with global standards and local regulations.
Key Responsibilities
- Lead HR Operations: Manage day-to-day delivery of end-to-end HR services, ensuring adherence to SLAs, KPIs, quality standards, and compliance requirements.
- People Leadership: Lead, coach, and develop a team of Team Leaders and HR Specialists, driving performance, engagement, capability building, and succession planning.
- Stakeholder Management: Partner with HR Business Partners, Centers of Excellence, and regional stakeholders to resolve operational issues and deliver exceptional employee experience.
- Operational Excellence: Drive continuous improvement initiatives, standardize processes, monitor service performance, and support automation and digital transformation projects.
- Governance & Compliance: Ensure data accuracy, policy adherence, audit readiness, labor law compliance, and effective risk management across HR operations.
- Performance Management: Track service metrics, identify trends, and drive corrective actions to achieve SLA, KPI, quality, and productivity targets
- Knowledge & Capability Development: Maintain process documentation and drive training, cross-skilling, and capability building across the team.
- Change & Transformation Support: Support HR transitions, system implementations, and process transformation initiatives to ensure smooth adoption and operational stability.
Key Requirements
- Bachelor's degree ; MBA/PGDM in Human Resources preferred
- 8–12 years of experience in HR Shared Services or HR Operations (specially managing employee lifecycle management) within a global organization preferably supporting Europe
- Experience in managing/supporting transitions/transformation is mandatory
- Minimum 3–5 years of people management experience leading HR Operations teams.
- Strong knowledge of end-to-end employee lifecycle processes, HR service delivery, SLA/KPI management, and continuous improvement.
- Experience supporting multi-country HR operations with strong stakeholder management and cross-cultural collaboration skills.
- Working knowledge of HR technologies such as Workday, ServiceNow, SAP, or Oracle HCM, with strong proficiency in Microsoft Office applications.
- Excellent analytical, problem-solving, communication, and change management skills, with the ability to lead teams in a fast-paced, matrix environment.
Additional information
WHAT DO WE HAVE FOR YOU
- A career transforming role that can step up your game
- A true immersion into leadership space ‘true head, heart & hand approach’
- Diverse yet cohesively working global teams to learn from
- A true sense of purpose in what you do
- A learning culture where we learn each day
- A place where you can truly belong, we are inclusive & warm
