Job Summary

The Senior Manager, Capability Development is a strategic capability consultant and trusted business partner who helps leaders build the skills, behaviors, and capabilities needed to drive performance and achieve business goals. Reporting to the Senior Director, Talent Development & Employee Engagement, this role partners closely with business leaders, people leaders, and People Business Partners to diagnose performance challenges, uncover root causes, and design practical, scalable solutions that improve individual, team, and organizational effectiveness.

This role views learning as one of many tools to accelerate capability and performance. Success is measured not by training delivered, but by the impact created—whether that is stronger leadership, improved team effectiveness, increased client impact, accelerated adoption of new ways of working, or measurable business outcomes. The ideal candidate brings a consulting mindset, strong business acumen, and the ability to influence stakeholders while building capability in a fast-paced, client-centric environment where innovation, commercial thinking, and measurable results matter.

What you’ll do

• Business Partnership & Consulting: Act as a trusted advisor to business and capability leaders, identifying root causes behind performance challenges and shaping solutions that align with commercial priorities. Build strong partnerships that ensure shared ownership of capability outcomes.
• Capability Strategy & Program Design: Design and deliver targeted capability initiatives that support both immediate business needs and longer-term skill building. Co-create practical, scalable experiences that connect directly to how teams work.
• Learning in the Flow of Work: Enable teams to build skills while delivering work, minimizing disruption to billable time.
• Problem Solving & Creativity: Apply creative thinking to develop engaging, non-traditional learning approaches. Move beyond standard training to design solutions that address real business challenges.
• Measurement & Impact: Define clear success metrics tied to behavior change and business performance. Track progress and continuously refine approaches based on data and feedback.
• Cross-Functional Collaboration: Partner closely with People Business Partners (PBPs), SMEs, and global and local stakeholders to align on priorities, scale solutions, and drive consistency across teams.
• Leverage AI-Enabled Learning Solutions: Explore and implement AI-powered tools, learning technologies, and performance support resources to accelerate capability development.

You’ll love this job if:

• You are a consultant at heart and enjoy diagnosing problems and shaping solutions with business leaders
• You are a doer who can move from strategy to execution without losing momentum
• You are commercially minded and understand how capability drives performance and results
• You are creative and enjoy designing solutions that go beyond traditional learning
• You are a strong partner who builds trust and aligns stakeholders across teams
• You are comfortable in fast-paced, billable environments and can balance quality with speed
• You care about impact, not just activity, and focus on observable behavior change
• You are immensely practical and understand how to meet the business where they are

What you should have:

• 6 to 8 years of experience in learning and development, capability building, or organizational development
• Strong consulting and stakeholder influence skills, with experience partnering with senior leaders
• Demonstrated ability to diagnose root causes and design targeted, practical solutions
• Strong business acumen and understanding of commercial drivers
• Experience designing and embedding learning into the flow of work
• Deep knowledge of adult learning principles and modern learning approaches
• Exceptional facilitation, communication, and collaboration skills
• Proven ability to manage multiple priorities in a matrixed environment

• Experience in an agency, consulting, or other billable environment is strongly preferred
• Experience supporting customer-facing or commercial teams is strongly preferred

Pay Range: $100,000 – $115,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.