What you'll do

Executive support (75%)

• Diary and calendar management: Manage the calendars of US Partners to their respective styles and preferences, making the most effective use of their time across multiple time zones.

• Stakeholder liaison: Act as a first point of contact with high-profile clients and external contacts to arrange and coordinate meetings on behalf of senior leaders in New York and Washington D.C..

• Meeting management: Support the US leaders with regular internal meetings – setting agendas, taking minutes, and following up on actions to ensure momentum is maintained.

• Priority planning: Help senior leaders plan and manage daily, weekly, and monthly priorities, staying one step ahead to flag conflicts and identify solutions.

• Contact management: Effectively utilise the CRM (Hubspot) to ensure that key contacts are tracked, and networking is maintained effectively

• Travel: Organise US and international travel arrangements, including itineraries, logistics, and any associated expenses.

• Expenses: Prepare and submit expense reports accurately and on time.

• Events: Organise internal and external events and networking occasions in collaboration with our US Office Managers.

• Personal support: Provide occasional assistance with personal matters where appropriate.

US operations and team support (25%)

• Washington D.C. support: Provide executive and operational support to leaders operating out of, or travelling to, Washington D.C. as Milltown grows its footprint there.

• Team travel: Organise US team travel domestically and internationally, including budget tracking and building relationships with preferred travel providers.

• Office support: Support the New York Office Manager with front-of-house duties and event logistics when needed.

• Cross-office collaboration: Work closely with the Senior EA in San Francisco and the wider EA team in London to ensure consistent and joined-up support

• Ad hoc projects: Support the US Chief Operating Officer and US People Lead with research and other projects as required.

What we're looking for

Essential

• A minimum of three years' experience in an Executive Assistant or Personal Assistant role, including managing complex calendar scheduling for multiple principals at C-Suite level.

• Experience collaborating with colleagues across multiple timezones, nationally and internationally

• Excellent verbal and written communication skills with a fluent command of English.

• Strong organisational and time management skills, with the ability to prioritise effectively in a fast-moving environment.

• Proactive and solutions-oriented – someone who anticipates issues and acts on them before being asked.

• Calm confidence and emotional intelligence when handling complex or sensitive situations.

• High degree of professionalism and discretion with confidential information.

• Experience working in a client-facing industry, with an understanding of how to balance internal and external stakeholder needs.

• Competence with calendar management tools and standard business software.

• Willingness to provide occasional remote support to other US offices outside of standard business hours.

Desirable

• Experience working in or with a professional services, advisory, or communications firm.

• Familiarity with Washington D.C.'s political environment, or experience supporting leaders who work in that space.

• People management experience or experience mentoring junior administrative colleagues.

• Proficient in G Suite, HubSpot, and related tools

• Experience, and curiosity, about AI tools and and how they can improve ways of working

Why join us

We're an independent, employee-owned firm, which means the people who work here share in our collective success. We operate across London, Brussels, San Francisco, New York, and Washington D.C., advising technology companies, global investors, iconic brands and influential individuals on the communications and policy challenges that define their reputations.

Our culture is built on five values: brilliance, restlessness, comradeship, inclusivity and integrity. We expect a lot from each other, but we also invest in each other—through honest feedback, shared learning and genuine care that goes beyond the work itself.

We're also serious about building a diverse, equitable and inclusive workplace. We have measurable commitments around representation, inclusion, and supporting underrepresented communities through pro bono work. Creating an environment where everyone can thrive is central to how we operate.

Working at Milltown means that you will have access to:

• Competitive, transparent pay with open salary bands, plus twice-yearly bonuses

• 401(k) with company match, eligible from day one

• Robust healthcare options, including medical, dental, and vision coverage, plus dedicated mental health support

• 26 days PTO, 10 sick days, and 10 public holidays

• Two-week company-wide winter break

• Paid parental leave

• Sabbatical leave

• $100/month commuter benefit

• Hybrid working model with three days in office (Tuesday, Wednesday and Thursday)

• Structured career development with clear progression pathways and a defined career framework