Senior Sales Operations Manager
•Included HealthHybrid· 4h
💼 Sales⏰ Full-time⭐ Senior💰 $128k-167k🇺🇸 USA
4h ago
Outreach·3 months ago
About the Team
Our Client Account Executive team customers manage the renewal, expansion, and cross-sell attachment of current Outreach customers (50 - 1,000 employees in a company). We are product experts and ambassadors for Outreach. We build deep knowledge and understanding of our customers' goals and pain points to enable them to have the insights to Create & Close pipeline through the Outreach Sales Execution Platform.
We enjoy learning new sales trends & methodologies, going to industry events, subscribing to blogs/podcasts, reading books, and researching case studies so we can grow together. We work closely together to champion our customers, share success stories, celebrate our wins, and share goals.
The Role
The primary purpose of the Client Account Executive role at Outreach is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. You will develop, implement, and manage success plans and lead executive business reviews for your customers. Your primary points of contact within existing customers will include both above the line contacts (CRO, COO, CEO, CFO, and CISO) as well as below the line contacts (System Administrators, GTM Leaders, Marketing/content, Revenue Operations, etc). Key performance indicators include, but are not limited to, customer retention and renewal targets, net revenue retention, expansion quota attainment, renewal forecast quality and accuracy, platform utilization and adoption, and customer sentiment. We expect our Senior Client Account Executives to act as trusted advisors to the Revenue Office for their customers.
Location: London, UK. Hybrid, in office 2 days a week.
Manage the renewal, expansion, and cross-sell attachment of current Outreach customers.
Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform.
Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment.
Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s
Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
Manage and close renewals at a high rate to protect revenue retention.
Develop plans to mitigate churn or contraction, when surfaced.
Discover, nurture, and close expansion opportunities within your customers.
Forecast renewals and expansion pipeline with high level of accuracy using Outreach’s forecast methodology.
Provide impeccable customer service in all interactions.
Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise.
Perform other duties as assigned.
2+ years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment
Proven experience demonstrating value realization in a product, platform, or service
Proven experience influencing product or platform adoption and utilization at customers
Effective project management skills
Ability to influence decisions without direct authority
Strong financial acumen to be able to showcase metrics and potential ROI
Ability to manage and navigate complex renewals and expansions sales cycles
Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform
Strong negotiation skills
Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience
Executive presence and strong interpersonal skills
Team player with a high sense of drive and initiative to keep opportunities moving forward