The Role We Need:
PadSplit is hiring a Product Designer to support our Member Growth team, focused on the member side of our two-sided marketplace. This role is critical to helping the right members successfully join PadSplit while protecting hosts, communities, and the platform from fraud and abuse. You’ll design experiences at the intersection of growth, trust, and risk - where clarity, fairness, and empathy matter most.
The Person We Are Looking For:
We’re looking for a thoughtful, steady designer who is comfortable working through complex and sensitive problems. You care deeply about fairness and clarity, and you know how to explain why something is required (not just that it is). You see trust, safety, and verification challenges as human problems first and enjoy collaborating across Product, CX, Data, Legal, and Engineering to untangle messy systems.
Here’s What You’ll Be Doing Day-to-Day:
- Designing Flows — Create member-facing experiences for screening, identity verification, and income verification
- Integrating Systems — Shape UX around API-driven identity, income, and background verification services
- Balancing Tradeoffs — Improve flows that balance conversion, trust, and fraud prevention
- Cross-Functional Partnering — Collaborate closely with Product, CX, Data, Legal, and Engineering partners
- Handling Edge Cases — Design clear, respectful experiences for failures, delays, reviews, retries, and denials
- Clarifying Moments — Help members understand what’s happening and why during sensitive interactions
- Designing Collections — Approach collections-related experiences with empathy, transparency, and dignity
- Iterating Thoughtfully — Use research and data to identify friction, test improvements, and refine over time
Here’s What You’ll Need to Be Successful:
- Complex UX Experience — Background designing multi-step or high-stakes product flows, ideally in fintech, marketplaces, or regulated environments
- Research Fluency — Strong instincts for combining qualitative research with quantitative data to guide decisions
- Risk-Aware Design — Comfort designing experiences involving identity, income, money, verification, or fraud
- API Understanding — Working knowledge of API-based systems and how latency, errors, and partial success impact UX
- Clear Communication — Ability to translate complex requirements into simple, human-centered language
- Systems Thinking — Strong understanding of how upstream design decisions affect downstream outcomes
- Cross-Functional Collaboration — Proven experience working closely with Product, CX, Data, Legal, and Engineering
- Pragmatic Judgment — A calm, balanced approach to tradeoffs between growth, safety, and fairness
The Interview Process:
- NO BOTS HERE: your resume will be reviewed by live humans from PeopleOps and the hiring manager, our Head of Design.
- If we’re interested, the next step would be a video screen with a member of the PeopleOps team for about thirty (30) minutes.
- If it goes well, the next steps would be a video interview with hiring manager for one (1) hour.
- If warranted, the final step would be a video panel interview with key stakeholders at PadSplit for one (1) hour.
- The panel interview will require a candidate to work on a design assessment where you will showcase your design skills to the panel for discussion.
- If warranted, then we move to offer!
Please note: Although the job posting says it's in Atlanta, Georgia, this is a fully remote position. This is a result of our Applicant Tracking System requiring a location to post the role on LinkedIn.
Notice to Applicants:
PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process.
PadSplit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
