YOUR MISSION:
As a Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with the Parloa ecosystem of partners to increase Parloa opportunities, enable partners to confidently discover, demo, solution, and scope AI Agents, and drive integration to key technology partners.
You act as a trusted technical and solution advisor— translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey.
By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes.
IN THIS ROLE YOU WILL:
- Act as a trusted technical advisor to Parloa’s strategic and emerging partners, helping them build high-impact AI Agent solutions for shared customers.
- Enable partners to confidently identify customer needs, demo Parloa’s platform, and design scalable solutions that drive automation, cost savings, and improved customer experience.
- Lead technical discovery and solutioning across a range of use cases— from contact center modernization to complex enterprise integrations— leveraging Parloa’s sandbox and APIs.
- Guide partners through POCs and technical validations, ensuring architectural fit and commercial clarity.
- Translate customer and partner requirements into clear solution designs aligned with Parloa’s product capabilities.
- Communicate value across stakeholders— from hands-on technical teams to executive sponsors— through clear, compelling storytelling.
- Collaborate cross-functionally with Sales, Partnerships, Product, and Customer teams to drive partner-led and co-sell motions.
- Provide structured feedback from the field to influence product development, enablement resources, and go-to-market strategies.
WHAT YOU BRING TO THE TABLE:
- 5+ years in a Sales Engineering, Solutions Consulting, or similar role in SaaS, AI, CCaaS, or enterprise software.
- Strong technical foundation and experience guiding partner or customer discovery sessions, technical validations, and architectural design.
- Ability to balance hands-on technical depth (sandbox demos, POCs) with high-level solution storytelling.
- Comfortable navigating enterprise sales cycles and aligning technical solutions to commercial outcomes.
- Excellent communicator who can adapt messaging across technical and business audiences.
- A proactive, collaborative mindset and passion for enabling others—partners, customers, and teammates alike.
NICE TO HAVE:
- Experience working with technology or services partners in a pre-sales or enablement capacity.
- Familiarity with Conversational AI, contact center technology, VOIP, chatbots, or related domains.
- Knowledge of sales tools such as SFDC or other CRM platforms.
- Background in digital transformation or CX optimization initiatives.
WHAT'S IN IT FOR YOU?
- The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.
- Enjoy an immersive onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
- Attractive compensation package with equity.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours, Unlimited PTO and travel opportunities.
- Regular team events, game nights, and other social activities.
- A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
OTE Salary Range - $140,000 - $160,000 USD + Equity
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
