The Customer IT Support team:
The Customer IT Support team is responsible for managing technical issues of the company’s clients, resolving any issues related to the company’s products, and ensuring user understanding.
Challenges that await you:
- Manage the incoming flow of incidents at the 1st level of IT support
- Find the root causes of problems and organize their solution
- Build a problem management process
- Create, modify, and improve incident handling processes
- Tune the team process and collaboration within the unit
- Communicate with other teams and partners
- Being responsible for Foundation unit
What makes you a great fit:
- At least year of experience in IT support or process optimization department
- Knowledge of ITSM and ITIL principles. Certificate not required
- Experience with ITSM systems
- Knowledge of SQL and API principles
- Understanding of customer service principles, priorities, and goals
- Taking ownership and mentoring experience
- B1 or higher English level for effective communication with an international team
Your Bonus Skills:
- Previous experience in FinTech or banking
- Experience building new processes and products from scratch
- Innovative Spirit: A commitment to creativity and groundbreaking solutions
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognizing our wins together
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
- Relocation support to one of our hubs — Cyprus, Serbia, or Kazakhstan — with assistance for the employee and their family
- Flexible work from one of our offices or remote
- Healthcare Coverage
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation policy: 20 days of annual leave and paid sick leave
