Job Title: Senior Product Manager, RCM AI
Location: US - Remote

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary:

As a Senior Product Manager at PointClickCare, you will own and drive the AI product roadmap for Revenue Cycle Management, starting with Billing Advisor, our AI-powered platform that identifies potential billable events for skilled nursing and senior living facilities, and extending to the next generation of AI advisors across pre-billing validation, collections, and claims workflows.

This is not a greenfield role. You are taking ownership of a product that is live with customers and heading into general availability. You will work in a complex, high-stakes domain where your product outputs directly affect whether facilities get paid and whether claims are denied. You need to be equally fluent in AI product behavior and billing workflows.

You contribute to the vision and strategy of your product area, define and own roadmaps, and drive execution and delivery of compelling value to users and customers. To succeed in this role, you combine product management experience in AI or ML-powered products with a working understanding of how AI recommendations translate into real operational outcomes for billing and RCM teams. You bring a collaborative approach to leadership, a track record of shipping AI products to production customers, and the credibility to earn the trust of both engineering teams and clinical-financial end users.

Key Responsibilities:

• Own the full product lifecycle for one or more RCM AI Products from 0-1, GA launch, and through growth. This includes managing active customers, defining adoption metrics, tracking recommendation utilization, and driving expansion.

• Define and own the roadmap, prioritizing opportunities across billing, claims, collections, and pre-billing workflows where AI can reduce denials, surface missed revenue, and reduce manual effort.
• Translate AI model outputs, confidence thresholds, and recommendation accuracy tradeoffs into product decisions and customer-facing feature design.
• Define success metrics for AI products that go beyond traditional SaaS KPIs, including recommendation adoption rate, billing event capture rate, and measurable revenue impact per customer.
• Partner with advanced technology, data science, engineering teams, and other cross-functional teams to evaluate model performance, define customer feedback loops, and close the gap between AI output quality and customer trust and adoption.
• Use qualitative and quantitative techniques to understand current and future customer needs, including direct engagement with billing managers, RCM directors, and facility operators.
• Understand company strategy and contribute to the multi-year RCM AI roadmap, identifying the sequence of AI advisors that maximize customer value and PointClickCare's competitive differentiation.
• Prioritize product investments and trade-offs using data-driven analysis and good judgment to build compelling business cases and quantify return on investment.
• Engage with UX, Engineering, Technical Writers, and other product managers using agile processes and Design Thinking to ensure concepts are valuable and feasible.
• Work with Sales, Marketing, Professional Services, and Customer Success to drive successful product launches, beta programs, and customer adoption of AI capabilities.
• Participate in industry events and lead customer-facing and partner-facing engagements as a product expert.
• Understand the competitive landscape for AI in RCM and healthcare billing.
• Inspire, energize, and motivate cross-functional teams.

Required Skills & Qualifications:

• Bachelor's degree in business, Healthcare technology, computer science, or a related field.
• 5+ years of software product management experience, with at least 2 years as the primary product owner of an AI or ML-powered product shipped to production customers.
• Healthcare billing, revenue cycle management, or claims experience is required. Candidates without working knowledge of RCM workflows, payer operations, or medical billing will not be competitive for this role.
• Demonstrated track record of managing products through beta programs and into general availability, including customer onboarding, adoption tracking, and post-launch iteration.
• Experience defining success metrics and feedback loops for AI products, including recommendation adoption, model performance monitoring, and customer trust signals.
• Ability to work at the intersection of domain expertise and AI product design, translating billing workflow knowledge into AI feature requirements and vice versa.
• Strong written and oral communication skills with internal and external stakeholders, including the ability to explain AI behavior and limitations to non-technical customers and executives.
• Solid understanding of agile practices and experience working with cross-functional teams including data science and ML engineering.
• Experience managing SaaS products.

US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $144,600 - $160,700 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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