Senior Project Lead, Customer Experience

Are you a proven project leader energized by the challenge of transforming legacy processes in the investment management space? Do you enjoy aligning cross-functional teams around ambitious goals and seeing complex enterprise software implementations through to a successful go-live? Are you an organized, strategic communicator who thrives at the intersection of customer engagement, operational excellence, and technical execution? If so, we invite you to be a part of our innovative team.

As a Customer Experience Project Lead at Ridgeline, you’ll be on the front lines of revolutionizing investment management technology. You’ll lead end-to-end implementations of our enterprise cloud software, directly engaging with both internal teams and customer stakeholders to define scope, plan execution, and ensure seamless delivery. Your consultative approach, gravitas, and meticulous organizational skills will be key in managing timelines, budgets, and quality—while cultivating trusted relationships. Working in a dynamic and fast-paced environment, you’ll leverage cutting-edge technologies—including AI tools like ChatGPT—to deliver exceptional outcomes and elevate the client experience.

At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we’d love to meet you.

You must be work authorized in the United States without the need for employer sponsorship.

The impact you will have

• Lead end-to-end customer implementations of Ridgeline’s enterprise platform with confidence and accountability

• Define project scope, allocate resources, and develop execution plans that align with customer goals and Ridgeline’s standards

• Establish and maintain strong communication with customer stakeholders, ensuring alignment and transparency throughout the project lifecycle

• Identify, assess, and mitigate risks while fostering a problem-solving culture across cross-functional teams

• Manage project budgets and schedules with precision, balancing efficiency and adaptability

• Contribute to a collaborative team environment by leading with resilience, positivity, and a commitment to outcomes

• Build trusted relationships with both internal and external partners, influencing through clarity and integrity

• Take ownership of critical project tasks, stepping in hands-on when necessary to ensure delivery excellence

What we look for

• Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or a related field

• 10+ years of experience leading enterprise software implementations for investment management clients

• Deep understanding of investment management workflows including front and back office operations

• Strong command of project management practices and methodologies; proven ability to manage cross-functional resources

• Exceptional organizational and time management skills with a hands-on, proactive approach to problem-solving

• Strong interpersonal skills, capable of engaging with senior leadership and managing multiple stakeholder relationships

• Demonstrated curiosity and ability to quickly learn and adapt to new technologies

• Willingness to leverage AI tools such as ChatGPT to improve project efficiency and communication

• Domestic travel 25–50%

Bonus

• Familiarity with Agile principles and software development life cycles

• Proficiency with project management and collaboration tools like JIRA, Confluence, Mavenlink, Slack

• Understanding of cloud technology concepts including AWS, APIs, and serverless infrastructure

• Relevant project management certifications such as PMP, CAPM, or PRINCE2

About Ridgeline

Ridgeline is the industry cloud platform for investment management. It was founded in 2017 by visionary tech entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to apply his successful formula of solving operational business challenges with bold innovation and human connectivity to the unique needs of the investment management industry.

Ridgeline started with a clean sheet of paper and a deep bench of experts bound by a set of core values and motivated to revolutionize an industry underserved by its current tech offerings. We are building a new, modern platform in the public cloud, purpose-built for the investment management industry and we are prioritizing security, agility, and usability to empower business like never before.

Headquartered in Lake Tahoe with offices in Reno, NV and Manhattan, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Inc. Magazine, Glassdoor, and Northern Nevada as a “Best Place to Work” and by LinkedIn as a “Top U.S. Startup.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Compensation and Benefits

The cash compensation amount for this role is targeted at $183,000 - $210,000 OTE. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product.

In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

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