Assure high quality of Travel & Expense service delivery in line with agreed Service Level Agreements, KPIs, internal policies, and compliance requirements.
Act as the first point of escalation for complex Travel & Expense process issues, including expense claim exceptions, policy deviations, corporate card matters, and urgent employee queries.
Coordinate and supervise daily Travel & Expense operations to ensure timely and accurate processing of employee expense claims.
Ensure correct application of global, regional, and local Travel & Expense policies.
Cooperate with Internal and External Audit by providing required documentation, explanations, and process evidence.
Perform and supervise Travel & Expense controls, including quality checks, post-payment reviews, policy compliance checks, and exception monitoring.
Support month-end closing activities related to Travel & Expense, including accruals, open items follow-up, reconciliations, and reporting where applicable.
Identify, propose, and implement improvements within the Travel & Expense process, including standardization, automation, and simplification initiatives.
Support implementation of changes related to Travel & Expense systems, corporate card programs, process migrations, and policy updates.
Coordination
Coordinate completion of all Travel & Expense activities within the assigned scope.
Delegate tasks and distribute workload across the team based on priorities, deadlines, complexity, and available capacity.
Supervise the team in day-to-day operations and ensure proper prioritization of urgent, sensitive, or high-risk cases.
Monitor team performance and service delivery against agreed KPIs and operational targets.
Communicate deadlines, priorities, operational changes, and management decisions to the team.
Resolve or escalate process issues, system limitations, stakeholder concerns, or compliance risks.
Build and maintain effective working relationships with countries, affiliates, local finance teams, HR, Payroll, Tax, AP, Procurement, and other relevant stakeholders.
Communication
Act as the main operational point of contact for affiliates and stakeholders regarding Travel & Expense process matters.
Report operational performance, risks, escalations, and improvement initiatives to the P2P Manager.
Provide clear guidance to the team based on management decisions, policy changes, audit findings, or stakeholder requirements.
Ensure timely and professional communication with employees, managers, affiliates, and internal business partners.
Support communication related to policy changes, process updates, system enhancements, and Travel & Expense governance requirements.
Motivation
Motivate team members and support a positive, collaborative, and accountable team environment.
Listen to team members’ feedback and resolve or escalate issues where required.
Promote ownership, service mindset, continuous improvement, and knowledge sharing within the team.
Support development of team members through coaching, guidance, regular feedback, and involvement in improvement initiatives.
Suggest and organize team-building activities where appropriate.
Act as a role model for professional behavior, compliance, customer focus, and SGS values.
Bachelor’s Degree (preferably in Accounting or Finance)
English proficiency at B2-C1 level
Deadline orientation and accuracy
Team player
Good organizational skills
Able to communicate information effectively
Be able to motivate team
Natural leadership skills
P2P Process knowledge
Check out what we have prepared for you:
Stable employment based on a contract of employment (umowa o pracę) with fixed business hours, Mon-Fri (08:00/09:00 – 16:00/17:00), in a rapidly growing SSC company
Fast and secure remote recruitment process with the possibility of signing a preliminary agreement to secure your future employment.
Full onboarding tailored to your individual pace and ongoing support from a Team Leader.
Hybrid work model
Support in developing your individual career path.
Comprehensive benefits package: Medicover private medical care, group insurance, access to the Medicover Benefits platform, co-financing for Medicover Sport card, language course subsidies, additional leave for volunteering, and reimbursement for eyewear.
Training platform and a range of specialized internal and external training sessions led by qualified experts.
Employee Referral Program with bonuses for recommending new talent.
Opportunities to actively participate in various charitable initiatives supporting local communities and organizations.
