Process

• Assure high quality of Travel & Expense service delivery in line with agreed Service Level Agreements, KPIs, internal policies, and compliance requirements.
• Act as the first point of escalation for complex Travel & Expense process issues, including expense claim exceptions, policy deviations, corporate card matters, and urgent employee queries.
• Coordinate and supervise daily Travel & Expense operations to ensure timely and accurate processing of employee expense claims.
• Ensure correct application of global, regional, and local Travel & Expense policies.
• Cooperate with Internal and External Audit by providing required documentation, explanations, and process evidence.
• Perform and supervise Travel & Expense controls, including quality checks, post-payment reviews, policy compliance checks, and exception monitoring.
• Support month-end closing activities related to Travel & Expense, including accruals, open items follow-up, reconciliations, and reporting where applicable.
• Identify, propose, and implement improvements within the Travel & Expense process, including standardization, automation, and simplification initiatives.
• Support implementation of changes related to Travel & Expense systems, corporate card programs, process migrations, and policy updates.

Coordination

• Coordinate completion of all Travel & Expense activities within the assigned scope.
• Delegate tasks and distribute workload across the team based on priorities, deadlines, complexity, and available capacity.
• Supervise the team in day-to-day operations and ensure proper prioritization of urgent, sensitive, or high-risk cases.
• Monitor team performance and service delivery against agreed KPIs and operational targets.
• Communicate deadlines, priorities, operational changes, and management decisions to the team.
• Resolve or escalate process issues, system limitations, stakeholder concerns, or compliance risks.
• Build and maintain effective working relationships with countries, affiliates, local finance teams, HR, Payroll, Tax, AP, Procurement, and other relevant stakeholders.

Communication

• Act as the main operational point of contact for affiliates and stakeholders regarding Travel & Expense process matters.
• Report operational performance, risks, escalations, and improvement initiatives to the P2P Manager.
• Provide clear guidance to the team based on management decisions, policy changes, audit findings, or stakeholder requirements.
• Ensure timely and professional communication with employees, managers, affiliates, and internal business partners.
• Support communication related to policy changes, process updates, system enhancements, and Travel & Expense governance requirements.

Motivation

• Motivate team members and support a positive, collaborative, and accountable team environment.
• Listen to team members’ feedback and resolve or escalate issues where required.
• Promote ownership, service mindset, continuous improvement, and knowledge sharing within the team.
• Support development of team members through coaching, guidance, regular feedback, and involvement in improvement initiatives.
• Suggest and organize team-building activities where appropriate.
• Act as a role model for professional behavior, compliance, customer focus, and SGS values.

• Bachelor’s Degree (preferably in Accounting or Finance)
• English proficiency at B2-C1 level
• Deadline orientation and accuracy
• Team player
• Good organizational skills
• Able to communicate information effectively
• Be able to motivate team
• Natural leadership skills
• P2P Process knowledge

Check out what we have prepared for you:

• Stable employment based on a contract of employment (umowa o pracę) with fixed business hours, Mon-Fri (08:00/09:00 – 16:00/17:00), in a rapidly growing SSC company
• Fast and secure remote recruitment process with the possibility of signing a preliminary agreement to secure your future employment.
• Full onboarding tailored to your individual pace and ongoing support from a Team Leader.
• Hybrid work model 
• Support in developing your individual career path.
• Comprehensive benefits package: Medicover private medical care, group insurance, access to the Medicover Benefits platform, co-financing for Medicover Sport card, language course subsidies, additional leave for volunteering, and reimbursement for eyewear.
• Training platform and a range of specialized internal and external training sessions led by qualified experts.
• Employee Referral Program with bonuses for recommending new talent.
• Opportunities to actively participate in various charitable initiatives supporting local communities and organizations.
• Semi-annual bonus based on performance.
• Office location in the immediate vicinity of the "3 Stawy" Shopping Center, with easy access from the center of Katowice.
• Dedicated parking for employees.

Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy, że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.

Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:

Procedura zgłoszeń wewnętrznych | SGS Poland