Outbound Sales Engineer
•SerpApi· 3y
💻 Engineering⏰ Full-time📈 Mid Level💰 $80k-100k🌍 Worldwide
3y ago
Solidcore·7 days ago
Reporting to the Senior Workforce Manager, the Workforce Planning Coordinator is a key operational role within the Workforce Planning team, responsible for the day-to-day administration of Blueprint, [solidcore]’s internal scheduling platform. In this role, you will own back-end platform management, Area Manager support, inbox operations, and the reporting that keeps scheduling decisions running smoothly across all studio locations.
You’ll also contribute to cross-functional workforce planning efforts by supporting the creation of training materials, release communications, and resources that enable studio teams to use Blueprint effectively and consistently. This role is a great fit for someone who is operationally sharp, comfortable in a tech-adjacent environment, and thrives in a fast-paced, detail-oriented setting.
System Administration & Maintenance
Manage the day-to-day back end of Blueprint, including user access, attributes, and permissions
Monitor data feeds and integrations; identify, troubleshoot, and resolve system errors promptly
Troubleshoot common platform issues and escalate technical problems to the Senior Workforce Manager as needed
Perform QA and UAT testing on the Blueprint staging site ahead of new feature releases, bug fixes, and platform updates
Intake, review, and approve or deny incoming class theme requests in accordance with [solidcore]'s music policy
Perform manual integration checks between Blueprint and MBO
Training, Support & Compliance
Serve as a first point of contact for Area Manager questions and issues related to Blueprint
Own the Blueprint team inbox- triaging incoming requests, responding to routine inquiries, and routing complex issues appropriately
Support with the creation of release communications, training materials and best practices for internal users of Blueprint.
Support office hours sessions hosted by the team, helping prepare materials and facilitate Q&A
Build relationships with the AM team to understand scheduling pain points and surface feedback to the broader Workforce Planning team
Monitor and enforce brand standards, deadlines, and compliance requirements across all studio locations.
Track recurring questions and use them to inform SOP updates and training material improvements
Minimum Qualifications
1–3 years of experience in fitness, studio operations, coordinator, or administrative role.
Proficiency in G-Suite (particularly Google Sheets)
Full-time availability (40 hours/week) with the ability to work remotely.
Preferred Qualifications
Experience with scheduling or workforce management systems
Familiarity with Mindbody Business platform.
Experience working in a high-growth or startup environment.
Previous experience collaborating with cross-functional teams or supporting multi-location operations.
Key Skills & Attributes
Highly organized and detail-oriented with strong data management skills.
Ability to manage multiple projects and deadlines in a fast-paced environment.
Excellent verbal and written communication skills.
Analytical mindset with strong problem-solving abilities.
Professional, reliable, and aligned with [solidcore]’s values and brand standards.
Entrepreneurial spirit with a willingness to “roll up your sleeves.”
Collaborative team player who builds strong cross-functional relationships.
Passion for fitness, wellness, and the [solidcore] community.
Annual bonus eligibility based on performance
Monthly cell phone stipend
401k with employer match
Health, dental, and vision insurance
Flexible PTO
Free drop-in classes
And MORE