Product Analyst - 4

ABOUT THE TEAM

As a Product Analyst 4, you are part of the first line of defense in our battle against financial crime. We tackle all areas of financial crime within our Ongoing Monitoring team, so you will be able to detect and prevent AML, Fraud, Sanctions, tax evasion, and all other manners of financial crimes.

You’ll be responsible for analysing the success of various transaction monitoring products and investigation tools across our product portfolio , ensuring we put our genuine members first, whilst spotting and investigating potentially suspicious activity. This role is a key element of our financial crime product monitoring team, so we’re looking for someone who is passionate about ensuring the success of our financial crime prevention products, who will help reduce risk to Tide, and let our members get back to doing what they love.

ABOUT THE ROLE

• Analyse financial product related data across transactions, customers, monitoring systems and operations to spot risks, patterns, and trends in financial crime.
• Evaluate product performance by tracking KPIs (e.g. false positives, case volumes, alert resolution times, detection rates) and making recommendations for the success of our Financial Crime Prevention products.
• Support product discovery by gathering requirements, investigating edge cases, and validating problem statements.
• Create clear insights and dashboards for product and business stakeholders.
• Collaborate with compliance & ops teams to understand their challenges and translate them into product opportunities.
• Test and validate solutions (e.g. rule changes, machine learning models, workflow improvements) before and after release.
• Document processes, logic, and analysis to build a knowledge base for the team.
• Be confident in using a variety of tools to undertake different types of investigations

WHAT WE ARE LOOKING FOR

• You have 7 years of experience working as a product analyst or data analyst, some of it within fintech, banking, payments, or financial crime risk management.
• You have a good eye for detail and are able to identify suspicious activity.
• You have strong analytical skills and the ability to turn raw data into actionable insight for product and business stakeholders.
• You have a mindset that balances risk management with customer experience effortlessly, being curious and asking the right questions at the right times.
• You have problem solving attitude spotting patterns or trends others miss.
• You have a keen eye for process improvements, looking how we can work leaner and more robustly.
• You are a quick learner, explorer, multitasker and flexible.
• Proficiency in SQL and comfort working with large datasets; experience with BI tools (e.g. Looker, Tableau, PowerBI) is a must.

WHAT YOU’LL GET IN RETURN

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance

TIDEANS WAY OF WORKING

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

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