Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across the Asia Pacific, Europe and North America, to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling transactions and violations for the world's largest commercial fleets and rental car companies, serving over 8.5 million vehicles whilst, via our proprietary connected systems, are processing nearly 165 million transactions each year for more than 50 tolling authorities.

Our values

Verra Mobility is a vibrant and rapidly expanding company that places people at the heart of everything we do. We wholeheartedly embrace our core values: Do What’s Right, Lead with Grace, Win Together, and Own It in our every interaction with our customers and dedicated team members.

As our business looks forward and continue to deliver premium service to our valued customers, we wish to engage a committed individual who is skilled in Operations Management.

This is a full-time, permanent leadership role with a hybrid working arrangement, based in South Melbourne.

The opportunity

The role leads operational delivery across Victoria & South Australia, supporting the deployment and ongoing management of road traffic safety technology under complex government contracts.

You will be accountable for safe, compliant and efficient service delivery across field and remote teams, ensuring technology-enabled services are delivered to strict contractual, legislative and performance standards. The role combines workforce leadership, operational governance, performance management and continuous improvement, with genuine authority to lift capability and execution across multiple regions. A significant focus of service delivery for this role will be across Victoria.

This is a senior operations role for someone who understands regulated service delivery and can translate contract obligations into disciplined, high-performing operations that ultimately contribute to safer roads.

What you’ll do

Lead multi-region operational delivery of road traffic safety technology services
Own SLAs, KPIs, dashboards, reporting and audit readiness
Direct workforce planning, utilisation, deployment and performance across dispersed teams
Manage operational budgets, forecasting and cost control
Drive step-change improvement through workflow standardisation, systems uplift and process redesign
Resolve operational and technical escalations in partnership with engineering and support teams
Maintain compliance with government contracts, WHS, quality and environmental requirements
Build capability through structured coaching, performance management and leadership development
Represent operations in customer reviews and governance forums

Why this role

This role suits an experienced operations leader with a background in regulated, service-delivery or field-based environments, ideally supported by tertiary qualifications in business, operations, engineering or a related discipline (or equivalent commercial experience). You bring strong operational discipline, confidence managing complex contracts, SLAs and KPIs, and the ability to lead dispersed teams while lifting performance, efficiency and governance. Your experience working within ITIL-aligned service frameworks, coupled with sound judgement, data-driven decision-making and people leadership capability, positions you to take ownership of critical road traffic safety technology operations and deliver outcomes that directly contribute to safer roads and reliable public infrastructure.

To apply, click below, submit your resume and a cover letter detailing your suitability for the role. We look forward to your application!

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Operations Manager, Road Safety Solutions

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